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Technical Account Manager (MACH)

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Start your permanent job at Microsoft

MACH - Microsoft Academy for College Hires

Department: Enterprise Services

Role: Technical Account Manager (TAM) in Zurich

Start date: January/ February 2017

MACH: graduate job entry program/permanent job role

We believe that work is a place for exploration, creativity, innovation and professional growth. It’s about being inspired and motivated to achieve extraordinary things which leave a lasting impact. At Microsoft, you learn from the finest in the business. As a full time graduate employee, you experience an inspiring world class program with international flavour in a dynamic environment.

With over 2,500 MACH employees in over 60 countries worldwide, you'll gain a network to a global community of peers, leadership exposure, world class trainings and the opportunity to take on challenging work that contributes meaningfully to helping people and businesses realize their full potential.

In MACH, we have customized experiences to help you start strong at Microsoft, build your global network, and drive your career. Our two year program is focused on ensuring that you receive the professional development early to help you accelerate your impact in role and that you have the tools and knowledge to steer your long-term career. Unlike in other programs, you will be immediately placed in a challenging role, including learning roadmaps while you are on the job.

If you are passionate about technology, become a part of a dynamic team that’s making innovation happen!

Technical Account Manager (MACH)

MACH: Enterprise Services: Technical Account Manager (TAM)

In Microsoft Enterprise Services, we help businesses around the world to accelerate the business benefit derived from Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Microsoft Services are at the forefront of delivering innovative solutions across the industry megatrends of Cloud, Social, Mobility, Big Data and Security.

They accompany the lifecycle of opportunities and the management of large and complex programs/projects as well as the support in ongoing operations for our enterprise customers.

Therefore the TAM demonstrates a mix of skills in delivery management, technology, and strategic business acumen. The role facilitates the deployment of solutions by mapping customer business problems to reusable end-to-end technology solutions including business- and technology decision maker discussions related to business value and solution delivery.

Key Responsibilities

Leading engagements from conception to completion, which involves defining delivery scope and schedules, managing resources, delivery and governance, and reporting to internal and external stakeholders.

Key accountabilities for the MACH TAM role are:

  • Delivers engagements within the constraints of schedule, features/functionality, and budget. Manages the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering.
  • Establishes a strategy and processes of continuous risk management that enables proactive decisions and actions throughout the delivery life cycle.
  • Stays involved in collecting conditions of the delivery relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established plan.
  • As a trusted adviser who you become over time, you’ll ensure customers are making the most of their technology by creating a tailored service delivery plan to drive business value from the customer’s IT investments, and improve operational stability and performance.
  • Effectively communicates the realized value of delivered services through Service Reviews with the customer.
  • Develops and expands strategic customer relationships to grow Microsoft Enterprise Services coverage and ultimately the delivery and realization of its value.


  • University or college degree, Master graduate degree preferred
  • First work experience (jobs/internship)
  • Fluent English is essential. German is an advantage.
  • Strong affinity with solution delivery and business acumen.
  • Capable to have technical discussions with C-level
  • Basic knowledge about some Microsoft solutions (such as e.g. Azure, etc)
  • Able to translate the advantages of our solutions into business added value
  • Generate a high customer satisfaction
  • Strategic thinking about digital transformation (what will our clients demand in 2020?)
  • Problem solver with a strong drive for result and customer oriented.
  • Ability to influence people on different levels and to build a strong working relationship with peers outside of the department - the role requires close cooperation with the account sales team and delivery team.
  • Flexible, pro-active, structured and quality oriented mind-set.

What we offer

Wherever your talents and interests take you at Microsoft, you will find yourself in an environment designed to bring out the best in you. We want you to listen, challenge existing norms, question things, to agree and disagree. We want you to be you. We´ll support and encourage you as your career evolves and develops, while providing you with some of the best internal training.

We offer you a challenging, permanent job amidst an enthusiastic team of professionals. Our pace is high, just like our ambitions. You will find plenty of room for own initiative, new ideas and growth. Each day, you will feel the dynamics of a global technological market leader, and you will be shaping the market.

Microsoft has several times been awarded “Great Place to Work”. We are one of the companies in the IT business with the highest share of female employees. We make it possible to combine work and personal life, and offer flexible working hours incl. homeoffice. We offer good insurance arrangements and competitive salary.


Application process


  • Go to https://eu5.advorto.com/MicrosoftGraduates/VacancyInformation.aspx?VId=19370
  • Upload your application
  • If you are eligible for the program, you will be doing an online test and an online interview
  • Personal interviews and assessments in Wallisellen/Zurich

If you have an entrepreneurial drive, are motivated by exceeding customers’ expectations, are good at building client relationships and are searching for the ultimate challenge, we are looking forward to hearing from you!

Be prepared to be inspired! We are excited to get to know you.

Microsoft is an equal opportunity employer and supports workforce diversity. We would like to welcome you in a dynamic work environment, which is characterized by its internationality and flexibility. Microsoft offers attractive salary packages and bonus programs and a new office, which combines innovative technics with design.

If you want to find out more about our jobs and your future colleagues at Microsoft Switzerland, check out this Link: https://www.whatchado.com/de/channels/ch-microsoft

Check out this Video and Links:

  • http://www.microsoft.com/mach
  • https://careers.microsoft.com/students/mach
  • http://microsoftjobsblog.com/
  • Video – working at Microsoft: https://www.youtube.com/user/WorkingAtMicrosoft