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Banking Operations Service Desk Specialist


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The Avaloq group is an internationally leading Fintech company. Avaloq is the only independent provider for the financial industry to both develop and operate its own software. Headquartered in Switzerland and with branches in the most demanding financial centres worldwide, the company employs more than 2,200 highly qualified banking and IT specialists and has a global customer base of more than 450 financial institutions. Avaloq’s Swiss BPO centre is Switzerland’s leader in business process and IT outsourcing for the financial industry. The company delivers everything from individual business services to IT outsourcing and end-to-end banking solutions, from single modules to full BPO. For the office in Zurich-Adliswil, we are looking for a

Banking Operations Service Desk Specialist

Your career in the banking BPO / IT industry!

Tasks and Responsibilities:
  • Provide an excellent, proactive and professional 1st Level support to Avaloq Sourcing clients, both for Banking Operations and Avaloq related issues/inquiries/general questions
  • Actively manage client relationship by communicating regularly and providing status updates on all outstanding issues managed by the Banking Operations Service Desk team
  • Autonomously process, investigate, analyse operational issues and provide prompt answers to the clients’ requests, guaranteeing a high resolution rate
  • Efficiently liaise with the business and technical 2nd Level Support areas, either providing them with the necessary information in order to achieve a swift resolution of the issues or coordinating involvement of other teams
  • Actively participate in clients’ training programmes and on-sites visits, as well as manage clients’ meetings if required
Knowledge, Skills and Education:
  • At least 5 years of working experience in the Back Office or Middle Office areas of medium or smaller-sized banks
  • Solid knowledge of the Banking Operations (especially Securities and Stock Exchange transactions)
  • University Degree in Finance or a similar educational background is desired
  • Practical knowledge of Avaloq Banking Suite is considered as a strong advantage
  • Analytical thinking and excellent problem solving capabilities  
  • Good team working and communication skills
  • Well-developed client orientation and ability to communicate at all corporate levels
  • Fluent English and German, while French and Italian are a plus
  • A future-oriented and international company with highly qualified employees and a big market potential expects you
  • You will join Switzerland’s leader in business process and IT outsourcing for the financial industry
  • You will have the opportunity to enhance your skills and progress in a dynamic, flexible and team-oriented environment
  • We offer you excellent conditions and the best outlook for an attractive career
  • Work location is Zurich-Adliswil 


Are you ready for this challenge? Let’s talk about it! Candidates matching the profile described above are kindly invited to apply online for the position "Banking Operations Service Desk Specialist" and hand in their full application in English and with a photo. For any questions please call our office Talents4you +41 44 344 40 99 and ask for Axelle Schibler or Jennifer de Kiff. Full confidentiality is ensured. We are looking forward to your response!