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Import-Export Specialist - Supply Chain Solutions


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Import-Export Specialist - Supply Chain Solutions

Import-Export Specialist - Supply chain solutions


"I want to make an impact locally and

have an influence globally"


Nestrade, La Tour-de-Peilz, Switzerland      undefined period contract , 100%



Nestrade (www.nestrade.com) support Nestlé operating companies in their quest to delight the consumers, by providing them with integrated trading solutions in a professional & cost effective manner while offering a platform for business development.


Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in procurement, import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group.


Key responsibilities


In this role, you will report to the Customer Services Manager of the Operations - Customer Service Supply chain solutions department. You will ensure the follow-up of customer worldwide orders for Nestlé commodities, ingredients, semi-finished goods and make sure everything is done in a proper timing.

Manage customer's purchase orders:

  • Receipt and analysis of any demand, purchase orders from international customers by email

  • Processing and handling of orders in SAPR/3 from 3rd parties and/or Nestle companies

  • Creation of purchase orders and placement to Nestlé factories or third parties

  • Follow up of production with the factories and confirmation to clients.

  • Issuing of billing documents

Follow-up orders with the suppliers:

  • Management of customer claims (quality, transport damages, shortages, late deliveries)

  • Creation and management of credit notes generated from customer claims

  • Management of shipments in coordination with transporters and shipping lines (via ocean, air, road, rail, express courier etc) while respecting the international regulations of transport (Incoterms 2010)

  • Preparation of export documentation including legalization of documents at the country of origin

  • Managing Letter of credits (LC), Cash Against Document (CAD), Bank Guarantees, and ensuring export documentation compliance as per ICC Uniform Customs and Practice for Documentary Credits

  • Coordination and collaboration with finance, accounting and sales departments for settlement of pending issues or customer requests.


 Education and experience  

  • Commercial CFC (Federal capacity certificate) or similar diploma

  • 2-3 years of professional experience in an international customer service department (export and transportation management knowledge)

  • Fluency in English, other language is a plus

  • Good knowledge of Microsoft Office tools, SAP SD & P2P modules would be a plus


What will really set you apart is the capacity to demonstrate excellent communication skills (listening and talking), organization skills, initiative and team player mindset; we look for your excellent proactivity and customer and result orientation, as well as your open-mindedness and "can do" attitude. If you are passionate about people, cultures and languages, if you like contacts and want to make a difference to our company's performance, apply in English at www.nestle.com/job


The Nestlé Group is the World's leading Nutrition, Health and Wellness Company with 88,8 billion Swiss Francs in sales in 2015, more than 335,000 employees worldwide and 436 factories in more than 85 countries. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset. Learn more about our Group and reasons to join us on www.nestle.com .