411 days ago on alpina-hr.com

Project Manager Customer Relationship Management (m/f)

Alpina HR-Services AG

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Project Manager Customer Relationship Management (m/f)

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Jobbeschreibung

Alpina HR is looking for a Senior Business Analyst and Project Manager Customer Relationship Management (m/f)

Level: Senior
> 5 years of Avaloq experience

Key Accountabilities:
• Project management of a CRM project to introduce new CRM functionality
• Business analysis, specification and implementation (parameterisation) in the area
of CRM, especially Contact management, Sales Opportunities, Campaign
Management, RM Workplace, Frontline reporting
• Thorough understanding of the Wealth Business Processes, Products and Services
• Support business functions with technical tests in test- and integration environments
• Stakeholder management including business & technical end user consulting
• Service management: Post Go Live 3rd level support
• Change management: Support specific projects within set terms of reference and
defined processes providing conclusions and recommendations as required

Skills:
• Experience in working in an international team with native and non-native English
speakers
• Fluent English written and spoken
• Technical know-how in operating systems, databases and applications
• Avaloq certification
• PL/SQL skills
• Project management
• Oracle database know-how (preferred)
• German written and spoken (preferred)

Required Experience:
• University degree or equivalent in computer science or engineering
• Experience in business analysis, consulting
• Experience in project management
• Proven experience of operating in a technical/IT environment with at least 5 years in
application design and engineering and 3 years in project/program management
• At least 3-5 years of Banking experience in CRM area (Business Know How)
• At least 3-5 years of Avaloq experience
• Education in banking (preferred)

Please do not hesitate to contact us if you are interested or if you have further questions. We are looking forward to your response! info@alpina-hr.com