Please refer to JobSuchmaschine in your application
IT Support Specialist
Our client, an international group, leader in its field with an important renowned and a know-how in high technology; he is looking for the following profile to develop its IT and R&D field:
Answer/ respond to incoming requests and resolve customer problems by phone and remotely on the user's system.
Document customer requests in call tracking system.
Interact with customers and co-workers to diagnose and resolve problems.
Troubleshoot, analyze, resolve, track, escalate and accurately document various techchnical problems.
Support feature, functionality, and usage of specific applications.
Troubleshoot software and hardware problems.
Provide level 2 technical support.
Stay current on and adhere to established policies, procedures and documentation.
A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE, MCP or other recognized IT professional qualification.
1 - 2 years of experience in IT Support / Helpdesk delivery in an international and multi-cultural environment.
Strong customer service skills.
Strong problem solving skills and decision making ability.
Strong enthusiasm and desire to learn.
Strong written and verbal communication skills.
Effective listening skills.
Work well in a team environment.
Self-motivation and organization.
Ability to learn and apply technical information in a fast-paced, demanding work environment.
Ability to follow policies and procedures; attention to detail.
Solid technical understanding of all aspects of running a multi-national helpdesk including Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc.
Conceptual & practical understanding of IT Support fundamentals. ITIL experience and knowledge is a definite plus.
Excellent spoken and written French and English required. Other European language a plus.
Are you interested in this job? You can apply directly online, or by eMail.
Please mention reference 402/EVRA/1476-12 in your application.