12 days ago on adecco.ch

CRM Process Support Manager

Adecco Human Resources AG

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  • Employment type
  • Position

 Please refer to JobSuchmaschine in your application

CRM Process Support Manager

For our client, a well known industrial company with business relations all over the world, we search a motivated, innovative personality with team player abilities. Take your chance, we are looking forward for your application as:

CRM Process Support Manager

Your challenges

  • Manage overall CRM system and processes related tasks
  • Support CRM lifecycle campaign operational activities through lettershop process.
  • Monitors various system interfaces to run operations and supervises master data quality
  • Validate and test new CRM requirements to be implemented
  • Support continous improvement processes (closely with CRM team) and system to improve overall
  • CRM value proposition and consumer experience
  • Act as a 3rd level support for operational issues, CRM-process trainings to key users
  • Develops and maintain CRM Process Documentation Worldwide for CRM Helpdesk Level I &II
  • Provides ad hoc reports and data selections for CRM projects
  • Develops and fosters strong collaboration and cross-functional partnerships with different stakeholders

Your skills

The ideal candidate for this position is holding a university degree and has at least 3-5 years of professional experience in CRM process support management. Plus, you bring a strong IT knowledge especially around various CRM tools as well as experience of CRM process management (SAP an asset). Additionally you are highly customer-oriented and feel comfortable working autonomously & in a structured manner with a clear understanding of the «best practice» business processes. The job holder will have a good team spirit, strong flexibility and resilience skills to drive change of processes within several departments. A strong command of English is mandatory for this position, another language would be a strong asset. Your qualifications are preferably rounded out by outstanding project management and analytics skills. The job requires regular travel to Zürich office (once a week).

Your contact

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Herr Swen Mallschützke, Consultant Retail, looks forward to answer your questions by phone +41 58 233 2320 or eMail Swen.Mallschuetzke@adecco.ch.

You can apply directly online, or by eMail. Please mention reference 075/SWMA/499-95 in your application.