13 days ago on adecco.ch

IT Planner- EMEA (m/w)

Adecco Human Resources AG

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IT Planner- EMEA (m/w)

Adecco IT Zürich is currently recruiting for a Field Operations Planner and Coordinator (m/w) position for our clients project related to street maps. The successful applicant will be responsible for managing service partners and coordinating field service activity. This is an essential role and will help ensure our clients projects perform correctly and customer satisfaction remains high. This is an initial 24 month contract in the heart of Zürich.

IT Planner- EMEA (m/w)

Your Profile:

The Field Operations Planner and Coordinator (m/w) organizes and supports Field Technical Interventions in EMEA and provides up-to-date status reports on KPIS, SLA, projects and related activities. This role also coordinates the schedules of several Support Field Technical Interventions in Europe and documents Technical procedures and guidelines.

Your Responsibilities:

  • Analyze daily field issues and provide technical support to field operators
  • Proactively manage service workload and follow up on aging service work
  • Provide weekly schedule and progress report on field support operations
  • Remote support for tech's in the field, spares shipments, etc.
  • Escalate issues to the responsible team and provide 1st line support and troubleshooting if necessary
  • Provides up-to-date annual, quarter and weekly reports on KPI and SLA
  • Planning the Start, Technical Maintenance and End of Operations on a Country Level.
  • Plan, Coordinate and Support Field Technical Interventions
  • Document, test and implement Technical Procedures and Guidelines
  • Field support for new assemblies, refurbishments, upgrades and updates in all hands situations
  • Support all projects and activities in accordance to the required program and/or project management methodology

Your horizons

We offer you a nice challenge at one of the most exciting companies in the world. Our client has been identified multiple times as Fortune Magazine's #1 Best Place to Work and as the most powerful brand in the world. Our client has also been named as the most visited website on the Internet. A nice chance also for young professionals. Don't miss it! Next to a fix salary you will gain from nice fringe benefits offered by our client.

Ihr Kontakt

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Information Technology A406, beantwortet Ihre Fragen gerne per Telefon +41 58 233 4580 oder eMail.

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Adecco Human Resources AG
Information Technology A406
Stampfenbachstr. 138
8006 Zürich

Beziehen Sie sich dabei bitte auf die Referenznummer 406/KATZ/1161-169.