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Customer Services Product Manager
Your main responsibilities will be: - Manage key Service processes (customer communications, maintenance, End of Life) - Define, develop, manage and communicate Service Products catalogues in his/her portfolio (End of Life, Overhauls, Maintenance) - Lead and monitor Services improvement projects for his/her portfolio (new and modified processes) - Act as Change and Project Manager, according to Company policies, in order to meet and exceed Department targets - Support the Sales and Product Management organisation to reach global targets by creating the necessary drafts for packaging, documentation and tender responses - Monitor customer needs, market trends and major competitors - Propose proactively new competitive Services - Perform reports about the project status in a timely manner - Ensure regular communication and follow-up within the organisation
Customer Services Product Manager - with experience in industrial environment
Well-established International Group
Required Skills and Competences: - Education in Business, Engineering, Supply Chain or Applied Sciences - Professional background : min. 5 years of experience in a Product Management position (machine industry a strong plus) or in a Production leading position - Proficiency in English, French or German will be an asset - Areas of expertise : After Sales / Product Lifecycle / Services Catalogue - Proven experience in building business strategy and creating services-oriented products - Ability to identify means to achieve goals (process, IT tools…) - Customer-oriented and extremely diplomatic - Open-minded with great creative and analytic skills - Leadership and influencing skills - Willingness to travel up to 25% of time
Our Client is a well-established International Group leader in delivering innovative technology and expertise to its customers worldwide.
The great chance for an enthusiastic team-player to join a multicultural team and enjoy the participation to a project from A to Z.