39 days ago on roche.com

Senior Solution Support Engineer - Virtualization

Roche AG

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Senior Solution Support Engineer - Virtualization

Senior Solution Support Engineer - Virtualization

Switzerland, Zug, Rotkreuz

As a Senior Solution Support Engineer you will report up to the Head of Medical Systems and Enterprise Solutions Support and under general direction, maintain and support IT solutions in the virtualization and other areas in collaboration with internal and external suppliers. You execute this tasks in accordance to the appropriate service level agreements, Roche service management processes, quality and documentation standards.


  • Maintaining and supporting solutions procedures and business processes that meet business, customer and technological requirements in the virtualization and other areas
  • Managing enhancements and changes to solutions following industry and Roche best practice procedures and enable the business to maximize the use of the existing solution capabilities
  • Optimize business processes at a global level in the area of expertise
  • Monitoring and continuous improvement of defined support process through KPIs and SLAs incl. communication to relevant stakeholders
  • Ensure that operational aspects are included in solution design
  • Execute the defined release strategy for the specific solution(s) taking into consideration business as well as technical needs incl. dependencies to related solutions
  • Maintain and support solutions according to valid procedures incl. Computer System Validation guidelines in case of GxP relevant solutions
  • Evaluating alternative informatics technologies where required and researching industry best practices and emerging trends
  • Who you are
    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

    For this position, you bring the following qualification:

    • Around 5 to 10 years of professional IT experience in a major, global organization
    • BS in Computer Science, engineering or equivalent degree and/or experience (Post graduate qualifications at a Masters level is a plus)
    • Proven and solid track record of at least 5 years' experience with virtualization technologies such as ESX, Open Stack, VDI (HyperV being a benefit), SQL
    • Experience managing solutions in a regulated environment and with Computer System Validation
    • Experience in the healthcare industry
    • Experience in leading software development, maintenance and support activities
    • ITIL knowledge, ITIL Foundation certification preferred
    • Beneficial Skills: Project Management and MS Dynamics
    • Strong communication skills
    • Advanced English reading, writing, listening and speaking skills
    • Flexibility to work outside of normal working hours or on call arrangements to provide support 24/7
    • Proven ability to lead change
  • Who we are
    Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics’ main sites. Read more.

    Roche is an equal opportunity employer.
  • Job facts
    • Location Switzerland, Zug, Rotkreuz
    • Function Engineering
    • Subfunction Engineering & Architecture
    • Schedule Full-time
    • Job level Individual Contributor
    • Job type Regular Employee
    • Division Diagnostics
    • Date 2016/10/27
    • Job-ID 3156501925
  • Get in touch
    R. Portmann+41 41 792 40 62
    Recruiting Specialist