96 days ago on roche.com

Support & Training Specialist HW/SW

Roche AG

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Support & Training Specialist HW/SW

Support & Training Specialist HW/SW

Switzerland, Zug, Rotkreuz

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  • Job facts

For our Global Customer Support department, we are looking for a Support & Training HW/SW Specialist RMD cobas 4800, Hamilton.


In this versatile position you act as the supporter and trainer at the pivotal point between our global affiliates and our internal departments with the following key tasks and duties:

  • Creates, reviews and maintains training content and training documentation
  • Trainings are executed and supported for end customers, first level support, regional trainers and global staff
  • Offers 2nd level support hotline for affiliates and regions in order to minimize system down time
  • Provides on-site support for local and regional support activities to ensure success in first installations, repairs and modifications
  • Writes service documentation (iSDoc, Installation Manual) and service relevant information
  • Operator Manuals are reviewed for content
  • Who you are
    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.


    • Academic (Fachhochschule or University) degree in Mechanical or Electronic Engineering
    • Experience with robotic devices, Roche Molecular Diagnostic devices preferred
    • 2-3 years field experience / laboratory experience
    • Experience with cobas 4800 systems and/or Hamilton systems
    • Trainer experience, didactic competencies
    • Service oriented and customer focused
    • Strong communication and organization skills
    • Solid experience in a service/support function dealing with technically demanding systems and products
    • Strong analytical skills and be able to be customer-oriented and work in an international environment
    • Intercultural sensitivity
    • Fluent in English, German is a plus 
    • Willingness to travel (30%)
  • Who we are
    Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics’ main sites. Read more.

    Roche is an equal opportunity employer.
  • Job facts
    • Location Switzerland, Zug, Rotkreuz
    • Function Sales & Marketing
    • Subfunction Technical Application & After Sales Svc
    • Schedule Full-time
    • Job level Individual Contributor
    • Job type Regular Employee
    • Division Diagnostics
    • Date 2016/07/18
    • Job-ID 9800062155
  • Get in touch
    E.Urner+41 41 792 50 54
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