3 days ago on careers.swiss.com

Manager AOG Desk

Swiss International Air Lines AG

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Manager AOG Desk


Jobtitle:Manager AOG Desk
Employment type:Full time
Location:Zürich / Zurich
Starting date:


Purchasing & Supply Chain
Mr. Jörg Sulser

Human Resources
Ms. Jeannette Suter

Recruiting Support
Tel.: +41 44 564 44 22


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Swiss International Air Lines AG
Flight Crew and Management
Assessment Center
Postfach / ZRHLX/OCTR
8058 Zürich

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Manager AOG Desk

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

The AOG Desk has a vital function within the Supply Chain of SWISS Technics. It is responsible to ensure on a 24/7 basis that all zero stock and urgent material requests will be made available as quickly as possible, under the most economical conditions for the entire SWISS fleet.

Your Duties

  • Lead and manage the AOG desk team (7 employees) and ensure adequate organizational structure, support, training and development of all staff
  • Responsible to provide efficient, adequate and economical supply (purchasing and logistics) of AOG or urgently required aircraft material
  • Ensure that procurement and supply of goods is in accordance to the quality standards specified in the Swiss Process Landscape (SPL)
  • Supervise and continuously improve/adapt processes and ensure efficient interfaces to internal/external stakeholders
  • Establish AOG statistics and monitor development
  • Ensure accomplishment of given targets (including reporting)
  • Review audit findings/deficiency reports and initiate corrective actions
  • Point of contact for internal/external interfaces regarding supply (purchasing and logistics) of  AOG or urgent material requests
  • Establish an efficient monthly duty roster and yearly holiday planning
  • Ensure all shift working regulations are adhered to
  • Ensure compliance with all internal financial regulations
  • Maintain and further develop the AOG desk internal guidelines
  • Monitor workload of all shifts and take corrective measures wherever necessary


  • Technical and/or commercial education
  • Further higher education such as Bachelor degree as an advantage
  • Additional training in supply chain, logistics or purchasing
  • Very good understanding of logistics processes and interfaces (including airfreight)
  • Minimum 5 years of leadership experience
  • Experience in the civil aviation sector as an advantage
  • Fluency in English and German (oral and written), any other language as advantage
  • Excellent written and verbal communication skills
  • Able to lead and motivate a team
  • Excellent conflict management skills
  • Negotiation skills
  • Self-confident, independent and able to make quick decisions
  • At ease under pressure
  • Drive for result and solutions

Type of Contract: 

Employment level:

Zurich Kloten


AOG desk / Technics

Starting date:

01st of January 2017 or upon agreement

Application Deadline:
November 01, 2016

We are looking forward to receiving your application.