146 days ago on jobs.brassring.com

Product Spt Engineer

Varian Medical Systems Imaging Laboratory

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Product Spt Engineer

Auto req ID9591BRBusiness Unit NameOncology Systems (ONCG)Position TitleProduct Spt EngineerJob TypeRegularLocation-CountrySwitzerlandLocation-CityBadenJob DescriptionIn the field of image acquisition (X-Ray and MV) and Motion control (robotic arms) perform following tasks:
• Provide technical support to field engineers, technicians, and technical support personnel
• Perform root cause investigations for complaints initiated by customers
• Author service related technical documentation and communication to the field service organization
• Provide installation and service support and training during new product roll out and is responsible to ensure feedback is delivered and incorporated into subsequent release
• Provide service requirements to design and development teams for new products
• Respond to situations where first-line and secondline field service support has failed to isolate or fix problems in malfunctioning equipment or software
• Report design, reliability and maintenance problems or bugs to design engineering/software engineering
Job Requirements• Sound expertise in electronics and software
• A bachelor or university degree in electrical engineering
• High level of analytical skills
• Enjoy detective work and troubleshooting
• Solid English both spoken and written, German is a plus
• Skilled in communicating well in our international environment
• Reliable, tenacious, team-oriented
• Auto didactic skills in order to be quickly familiarized with new areas