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Client Service Specialist
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Carlson Wagonlit Travelis looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.
Learn about us and start your journey.
As key contact in the commercial relationship with accounts under his/her teams responsibility, the
Client Service Specialist - 40 %
provides telephone travel management advice to proactively assist the client in his attempt to reduce business travel costs, to maximise the level of service quality and to meet CWT financial success.
Develop trustful relationship with customer
Support the customer in:
analysing MIS statistics
negotiations with suppliers
definition and updates of travel policy
optimization of travel expense and travel related processes
Lead travel program review meetings
Closely cooperate with Traveler Services Management and Branch Managers
Cooperate with Global Program Managers
Assist Country Implementation Manager during new client implementations
Lead re-bid or re-negotiation of contract
Experience in Business travel industry
High affinity for travel industry technologies (OBT, GDS)
Strong, open minded and dynamic personality with good communication skills
Fluent in Germanand English, any other language is an asset
Strong in MS Exceland MS Powerpoint
Self-confident and adaptive
Structured, methodical and customer focused
Additional information :
Work % : 40 %