23 days ago on careers.peopleclick.com

Intern Service Desk

International Air Transport Association (IATA)

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 Please refer to JobSuchmaschine in your application

Intern Service Desk


Reporting to the Service Desk Team Leader, the Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA.


Resolve complex problems and implement solutions;
Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
Ensure meticulous call logging of all incoming call;
Ensure regular Customer communication and service delivery –first level software and hardware support
Escalate problems to the other ITS teams according to procedures
Share expert knowledge.

Qualifications and Skills

Recently graduated (within one year) of an IT degree
Advanced knowledge of Microsoft Windows 7 and Microsoft Office application suite;
Excellent oral and written communication skills in English; knowledge of an additional language is an asset;
Ability to remain calm, courteous and efficient in emergency situations.
Strong customer focus and interpersonal skills in a global environment;
Ability to work as part of a global team;
Requires a high level of knowledge of multiple complex software packages, hardware and network;
Experience with user administration in Active Directory;
Knowledge of basic hardware components;

Candidates must possess and exhibit the following core IATA values:
Be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity