76 days ago on edelway.com

Production Support

Edelway AG

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Production Support

Production Support

Production Support

We are currently recruiting for a Production Support Specialist for a contract position based in Zurich.

Your main responsibilities will be:

*Leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across Trading & Sales businesses.
*Working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders.
*Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
*Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
*Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
*Driving improvements across software applications including monitoring and automation

For this position you will need the following skills and experience/knowledge:

*2 - 3 years experience working in IT ideally within a Financial organisation
*Proven track record of high performance in a service orientated environment
*A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
*Excellent problem-solving skills which must be demonstrated through previous education or career experience
*Strong listening & spoken communication skills in English, German in addtion an advantage
*Experience with Unix (e.g. handling files, searching logs, checking processes)
*Experience with SQL querying (Oracle / Microsoft SQL)

Do you think this would be an interesting opportunity for you? Then apply today!

Please don't hesitate to send your CV in English to Sarah Roper sarah@edelway.com or if you should have any questions, please don't hesitate to call her on 00 41 (0) 58 717 70 29.
Reference :J3761_PROSUPContract :ContractStudies level :Degree
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