82 days ago on edelway.com

Project Manager - Service Desk Transition (Global Client)

Edelway AG

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Project Manager - Service Desk Transition (Global Client)

Project Manager - Service Desk Transition (Global Client)

Our global end client is now looking to hire a Project Manager - IT Service Desk to be based in Geneva with frequent travel to Bucharest.

The project is to consolidate two service desks - India and Mexico - to a single existing desk in Bucharest. Plus adding a level two support function and team and implementing some new tools. You will be responsible for the Service Desk transition project ie moving our Client workload from the current provider to the selected Service Desk provider. In addition to strong project management skills, you should have significant experience with Service Desk operations and a deep understanding of knowledge acquisition and management, training development and deployment and Service Desk launch preparation.

THE ROLE
- Plan, lead and manage the transition into operations of an ITIL Service Desk from India to Europe.
- Deliver transition projects to quality, cost and schedule constraints
- Management of transition project risks, issues and dependencies
- Line manage transition resources with varied backgrounds and experience levels
- Detailed planning, project execution management and completion of moderate or large projects experience.
- Schedule roles and resources
- Evaluate risks and recommends contingency plans.
- Manage quality assurance, resolution of issues, status reviews and reporting
- Oversee development of standards, change control, customer support, and compliance with all policies and procedures.
- Provide advance notifications to management regarding potential issues before they occur.

YOUR PROFILE
- Experienced Project Manager with a background in Service Management, able to plan and manage the delivery of service transition projects.
- Experience in developing implementation plans for Service Desk projects and workload transitions
- Proven track record in managing Service Desk workload transitions
- Experience of working with IT service providers in Exit
- Management of contractors
- ITIL certified
- Excellent, communication, customer support and interpersonal skills

If this sound like your next challenge, please send us your cv at stephanie@edelway.com (+41 58 717 7034) and we will contact you shortly to discuss it in more details.
Reference :J3156Contract :ContractStudies level :Bachelor
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