76 days ago on edelway.com

1st & 2nd level Support Consultant - Change Management

Edelway AG

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 Please refer to JobSuchmaschine in your application

1st & 2nd level Support Consultant - Change Management

1st & 2nd level Support Consultant - Change Management

Support Consultant (1st & 2nd Level) - Change Management

We are currently recruiting for an 1st & 2nd Level Support Consultant- Change Management, for a long-term contract based in Geneva.

Your main responsibilities will be:

* 1st and 2nd line support for Change Process implementation issues
* Open and manage cases with BMC-ITSM support
* Perform house-keeping activities of Change Records
* Perform Change Template administration duties, including:
-Analyzing Change records to identify issues, pattern, and problems.
-Working with other co-workers to identify changes and the related tasks that can be created as templates in BMC-ITSM
-Create and document "Standard Change" and "Task" templates
-Ensure that required SOPs for the standard changes have been documented, tested and accepted by the technical teams that will perform the tasks.
-Review and amend SOPs so that they fit to the Change Request template.
-Identify and create "Normal Changes" templates
-Act as a Change Coordinator when it is required
* Assist with the continues service improvement activities related to Change Management, Asset Management and Configuration Management
* Perform other activities related to Transition Management if required

The skills and experience needed for this position are;

Essential:
* Degree in Computer Engineering or equivalent.
* Certified in ITIL v3 Foundation
* Ability to communicate effectively in both verbal and written form.
* Ability to write reports and procedure manuals.
* Ability to effectively present information and respond to questions from a wide variety of audiences.
* Excellent problem solving and analytical skills.
* Ability to comprehend, break-down and explain complex business processes
* Familiar with BMC-ITSM product suite
* Ability to prioritize work and work with minimum supervision
* Expert knowledge of English

Desirable:
* Experience implementing good practices for IT service management
* ITIL practitioner certification in Change, Configuration, Release
* Experience working in a multicultural environment for an international company/organisation
* French (Intermediate)
* Experience in developing and creating Change templates in BMC-ITSM

Do you think this would be an interesting opportunity for you? Then apply today!

Please don't hesitate to send your CV in English to Sarah Roper sarah@edelway.com
or if you should have any questions, please don't hesitate to call her on 00 41 (0) 58 717 70 29.

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