Technical Support Specialist
Technical Support Specialist
We are currently recruiting for Technical Support Specialist for a long term position based in Geneva.
Your main responsibilities will be:
*Maintenance and support of Storage Systems
*Storage and fabric management of SoD (Storage on Demand)
*Provide Support for SoD users (Array, fabric and multipath)
*Monitor and evaluate the performance of storage service
*Maintenance and support of Computer and Storage infrastructure Systems
*Monitoring of HP blades, IO modules and enclosures
*Configuration and management of HP blades, IO modules and enclosures
*Keep firmware of HP blades, IO modules and enclosures up-to-date
*Troubleshooting of HP blades, IO modules and enclosures
*Capacity and performance management for HP blades, IO modules and enclosures
*Configuration of Storage and networking in enclosures IO Modules
*Provide Support for Computing and Storage infrastructure users (Connectivity, performance, troubleshooting, storage, etc.)
*Replacement of onsite failed Computing and Storage components and service restoration
*Assist staff based in Geneva and other locations, on infrastructure related tasks
*Prepare infrastructure documentation as needed
*Provide telephone "stand-by" Computing and Storage Infrastructure support when required.
The skills and experience needed for this position are:
*Ability to manage, configure and troubleshoot Storage arrays from different vendors (i.e. Netapp (FAS), HP (3PAR and EVA), EMC (VMAX), DELL (Compellent), etc.)
*Ability to manage, configure and troubleshoot Cisco MDS Fabrics.
*Sound technical knowledge of storage replication technologies.
*Sound technical knowledge on multipath implementation and configuration on different OS platforms.
*Ability to manage, configure and troubleshoot HP's Enclosures, blades and IO modules (Network/storage)
*Ability to keep up-to-date firmware in HP's Enclosures, blades and IO modules (Network/storage)
*Good knowledge and experience on HP Blade technologies, including monitoring and administration tools: HP SIM, HP One view, etc.
*Good knowledge of networking technologies (Ethernet, Routing, ARP, TCP/IP, LACP, etc)
*Good understanding and knowledge of storage technologies (fabric switches, VSANs, WWPNs, NPIV, multi-pathing, Fiber channel, SCSI,etc)
*Hands-on experience administering storage arrays (LUN allocation, NFS exports, etc.)
*Ability to administer UNIX and MS-Windows operating systems and write scripts in UNIX shell, Perl, Java or VB
*Strong analytical and problem solving skills
*Excellent written and oral communications skills with ability to prepare technical documentation.
*6 years + experience with HP Enclosure and storage technologies, particularly with at least 4 years hands-on experience in managing and configuring HP enclosures, storage arrays (HP, DELL, Netapp) and Fiber Channel devices (Cisco MDS)
*HP Enclosures/blades,HP Virtual connect, HP Flexfabric, HP 3PAR/EVA, DELL Compellent, Cisco or other Storage vendors certifications (Desirable)
Do you think this would be an interesting opportunity for you? Then apply today!
Please don't hesitate to send your CV in English to Sarah Roper firstname.lastname@example.org or if you should have any questions, please don't hesitate to call her on 00 41 (0) 58 717 70 29.
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