Please refer to JobSuchmaschine in your application
Answer/ respond to incoming requests and resolve customer problems by phone and
remotely on the user's system.
Interact with customers and co-workers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical
Troubleshoot software and hardware problems
Provide level 2 technical support
A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE,
MCP or other recognized IT professional qualification
1-2 years of experience in IT Support / Helpdesk delivery in an international and multicultural environment
Strong customer service skills
Solid technical understanding of all aspects of running a multi-national helpdesk including
Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc
Conceptual & practical understanding of IT Support fundamentals. ITIL experience and
knowledge is a definite plus
Our client is an international company.