12 days ago on pagepersonnel.ch

Temporary IT support specialist

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 Please refer to JobSuchmaschine in your application

Temporary IT support specialist

Answer/ respond to incoming requests and resolve customer problems by phone and
remotely on the user's system.

Interact with customers and co-workers to diagnose and resolve problems

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical

Troubleshoot software and hardware problems

Provide level 2 technical support

International environment

Polyvalent role

A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE,
MCP or other recognized IT professional qualification

1-2 years of experience in IT Support / Helpdesk delivery in an international and multicultural environment

Strong customer service skills

Solid technical understanding of all aspects of running a multi-national helpdesk including
Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc

Conceptual & practical understanding of IT Support fundamentals. ITIL experience and
knowledge is a definite plus

Our client is an international company.

International environement

Polyvalent role