52 days ago on jobsucher.jobagent.ch

CRM - Call Centre SAP Functional Specialist

XB Consultants

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 Please refer to JobSuchmaschine in your application

CRM - Call Centre SAP Functional Specialist


CRM – CALL CENTRE SAP FUNCTIONAL SPECIALISTApply Tokeith crossmanLocationSwitzerland-EastReferenceKC KA2Position TypePermanentSalary/Rate120,000- 140,000 CHFJOB DESCRIPTION

Position: CRM – Call Centre SAP Functional Specialist

Location: Zurich

Salary Guide: 120,000 - 140,000 CHF + Excellent Company Benefits


Are you an experienced SAP CRM consultant with c 5 years’ project enhancement and roll out experience?

If so, this position could be a great career move for you to develop and grow your level of knowledge and responsibilities

Our client is a manufacturing business with a complex SAP system that details all key areas of their business needs, current and future sales pipelines and how to work closely & efficiently with their valued customers around the World

Their CRM systems and Customer service centre SAP module is therefore monitored and enhanced on an ongoing basis. They value their client needs as well, hence an efficient CRM system will enhance Service levels to the next level and beyond.

You can now join this team if you have the right skills and background


• Be a key team player in the SAP CRM Project team you will drive sales process forward

• Gather information and requirements in order for you to design & enhance systems

• Configure systems with the help of technical development team who will need your functional guidance from a business perspective

• Work with the testers to find & fix issues bugs, then pass to ongoing maintenance team

• Translate all business needs to the systems functionality needs so they can enhance

• Review and re design business processes and inform technical team of the needs

• Make the functional and technical needs available for all people in the team and project

• Ensure all interfaces work and information is transferred properly and migrates over

• Build business relationships with stakeholders on both systems & functional sides

Person specification:

• A graduate with 5 year’s +experience of SAP CRM projects

• Proof of successful design & development of functions and process, changes & roll outs

• Project management experience in an International environment / company

• Analytical and technical skills

• Fluent in both German and English

• A great business understanding of sales, customer needs and relationship building

• Proven experience of 2 previous roll outs of SAP modules ideally CRM or SD

• This is not a management level job


Keith Crossman

kcrossman@xbconsultants.com Geneva +41 (0)22 595 4610