9 days ago on careers.un.org

Chief, Communications, Information and Outreach Section

UNOG United Nations Office at Geneva

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 Please refer to JobSuchmaschine in your application

Chief, Communications, Information and Outreach Section

Special Notice

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
Staff members of the United Nations Secretariat must fulfill the lateral move(s) requirements, or geographical to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral or geographical move(s) in their Personal History Profile (PHP) and cover note.

Org. Setting and Reporting

This position is located in the Communications, Information and Outreach Section in the Office of the Secretary-General of the United Nations Conference on Trade and Development (UNCTAD), Geneva.


Under the overall guidance of the Secretary-General and Deputy Secretary-General of UNCTAD, and reporting to the Deputy Secretary-General, the incumbent will:

•Conceptualize, design and execute the overall UNCTAD communications strategy, programme and activities, covering traditional media, social media and web.
•Serve as lead spokesperson for the public information programme; provide technical and policy advice on highly complex public information and communications issues; develop and disseminate best practices.
•Lead and direct the team of the Communications, Information and Outreach Section; plan and allocate work assignments; coach, mentor, and evaluate staff; participate in recruitment and selection of new staff and in the development of training programs.
•Coordinate with substantive Divisions to request inputs, devise strategies and approaches and ensure that the organization works in an integrated, consistent and coherent manner on all matters related to public information, dissemination and communications.
•Oversee the preparation, from research to publication, of various communication outputs.
•Ensures that communications efforts are supportive of dissemination needs.
•Conduct sensitive political liaison work; create and maintain networks of high level communications contacts with broadcast media, the press, governmental agencies, international institutions and other groups and organizations in civil society (non-governmental organizations (NGOs), businesses, community organizations, women's groups, etc.); represent the organization in important meetings, conferences, events, etc.; promote joint public relations ventures.
•Contribute to development of institutional public relations policies.
•Assess the overall effectiveness of the public information strategy and programmes and make needed changes in approach and technique.
•Provide diverse materials (briefings, speeches, questions and answers) for use by senior officials, develop or oversee development of high profile multi-media communications campaigns; set quality and production standards for information dissemination.


•Professionalism: In-depth experience and knowledge of different aspects of public information and communication, including available tools. Ability to address a range of issues in the context of political developments, public attitudes and local conditions. Ability to advise on, and develop concrete solutions to high profile and sensitive communication challenges. Ability to assess world-wide communication environments, develop communication strategies and manage implementation of public information campaigns with various promotional and publicity techniques. Ability to produce a variety of written communications products in a clear, concise style. Knowledge of context and communications challenges of public institutions, national or international organizations. Ability to present and defend difficult positions to senior officials. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

•Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

•Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

•Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

•Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.


Advanced university degree (Master's degree or equivalent degree) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with at least two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of 10 years of progressively responsible work experience managing complex communications or public relations efforts, preferably at the international level, is required. Out of these, at least 4 years of experience as a journalist and writing professional articles, op-eds or blogs are highly desirable. Experience in managing brand-building or reputational campaigns is desirable. Experience working in a news agency or other media outlets of global recognition is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; knowledge of French is desirable. Knowledge of another UN official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee