371 days ago on career.isg.com

Delivery Manager/ Technical Specialist

ISG International Service Group Schweiz GmbH

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Delivery Manager/ Technical Specialist

Our client is a global information and media company with leading market positions in marketing information, media information, online intelligence, mobile measurement, trade shows and business publications. The privately held company is active in more than 100 countries, with headquarters in New York, USA.

Our client is looking for a Delivery Manager/ Technical Support Specialist (f/m) as part of the global System Operations team, based in Root.

Delivery Manager/ Technical Specialist


  • Responsibility for overall Service levels and Quality
  • Accountable for quality standards and that projects delivery is on time
  • Develops, modifies and supports the POS data retrieval hardware and software to provide technical support to internal users and Scanning Retail Data Suppliers
  • Determine the most cost effective and efficient means of retrieving scanned POS data while maintaining internal processing standards
  • Develop, test and install software to retrieve and process POS data and provide data to other Operations departments
  • Support current hardware/software systems for the Data Support Department (SRO), maintaining delivery and established quality standards for customer databases
  • Provide daily support to SRO and Data Quality departments to help research and resolve quality and delivery issues with POS data
  • Prepare technical and user documentation.
  • Provide user training on newly developed processes and procedures.
  • Minimum 3 years of relevant professional work experience
  • 1-2 years experience in computer programming or PC/LAN support
  • Computer Science degree with emphasis in Computer Programming and PC/LAN/Telecommunications
  • Technology - can use various systems (retail POS, operating), software applications networks (Novell, Ethernet) and programming (SAS)
  • Good working knowledge of Microsoft suite of software
  • Good technology knowledge (InfoMapping, systems, networks, programming)
  • Strong written and oral communication skills in English ,German and French
  • Proactive, self-motivated and result oriented individual
  • Excellent people management skills with exposure
  • Takes personal accountability and initiative and strong problem solving skills
  • Ability to make day-to-day decisions and work autonomously
  • Ability to communicate effectively at all levels of the organization and clients
  • Demonstrates ability to work within a team environment

You match the above requirements? And do you like working in a challenging and dynamic environment with a great team? Then we would be very interested to hear from you soon.

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International Service Group Schweiz GmbH
8580 Amriswil, Nordstrasse 13
Nicole Taumberger, Tel. +41 71 411 13 05, +41 76 443 24 80
eMail: bewerbung.taumberger@isg.com, www.isg.com