205 days ago on recruit.zoho.com

Life Sciences Customer Success Manager

Job Profile Ressources Humaines Sàrl

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Life Sciences Customer Success Manager

Description du poste5501<b><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);">The&nbsp;</span><span style="font-size: 11.0pt;line-height: 115.0%;font-family: Calibri;">Life Sciences</span><span style="line-height: 115.0%;">&nbsp;</span></b><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);"><b>Customer Success Manager </b>is responsible for building, maintaining, and growing strategic relationships with our assigned <b>customers, Fortune 500 companies.</b></span><div><span style="background-color: rgb(255,255,255);"><b><br style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;" /></b></span><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);">As the primary advocate for our customers, the Customer Success Manager will assure continued value of our product and services.</span></div><div><span style="background-color: rgb(255,255,255);"><br style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;" /></span><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);">The ideal candidate is a strong leader who has a strong background in <b>Life Sciences and is seeking a customer-facing role with the desire to directly impact strategic decisions our clients face.&nbsp;</b></span></div><div><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);"><br /></span></div><div><span style="color: rgb(69,69,69);font-family: ProximaNovaRegular;font-size: 15.0px;background-color: rgb(255,255,255);">The candidate should be <b>passionate about engaging customers and expanding their use cases</b> and has impeccable relational skills that can create win-win environments for all parties.</span><div class="grammarly-disable-indicator"></div></div><div class="grammarly-disable-indicator"></div><div class="grammarly-disable-indicator"></div>Le profil du poste / The job profile3&middot; Create strong business relationships with customers to drive product adoption and increase the business value.<br><br>&middot; Develop a trusted advisor relationship with customer key stakeholders and executives to fully understand customers&rsquo; business strategy and measurements for success.<br><br>&middot; Manage day-to-day relationships and communications with customers.<br><br>&middot; Work to both identify and develop upsell opportunities.<br><br>&middot; Recommend best practices and use cases for features according to customer needs.<br><br>&middot; Willing to travel extensively in Europe.Votre profil et compétences / Your profile and skills3&bull; Create strong business relationships with customers to drive product adoption and increase the business value.<br>&bull; Develop a trusted advisor relationship with customer key stakeholders and executives to fully understand customers&rsquo; business strategy and measurements for success.<br>&bull; Manage day-to-day relationships and communications with customers.<br>&bull; Work to both identify and develop upsell opportunities.<br>&bull; Recommend best practices and use cases for features according to customer needs.<br>&bull; Willing to travel extensively in Europe.<br><br> <br> Requirements<br>&bull; Outstanding Bachelor&rsquo;s degree in Life Sciences&#x3b; MBA&#x2f;MSc is a big plus.<br>&bull; At least 7 years of experience as a Project Manager, Brand Manager, SaaS Success Manager, Account Manager or Strategy Consultant with Global 2000 Companies.<br>&bull; Proven experience in the Life Sciences, Pharma or Biotech industries.<br>&bull; Proven knowledge in innovation processes, product development, and&#x2f;or marketing strategy.<br>&bull; Exceptional track record of engagements&#x2f;sales at the executive level, with consistent achievements of sales objectives and strategies implementation.<br>&bull; Proven track record of successful project implementation.<br>&#x25cf; Experience in analytics or business intelligence- an advantage.<br>&bull; Excellent written and spoken English&#x3b; other European languages are desirable.<br>&#x25cf; Enthusiasm to genuinely engage with all interlocutors and an exceptional ability to entertain, moderate, and present our success stories.<br>&#x25cf; Sales-minded, preferably with a sales and&#x2f;or marketing background.<br>&bull; Highly organized, detail-oriented, very analytical and able to manage and prioritize multiple tasks.<br>&bull; Strong team player but still a self-starter.<br>&bull; Strong rolodex &ndash; an advantage.<br>&bull; Knowledge of CRM tools such as Salesforce&#x3b; proficient in MS Office suite&middot;Notre client / Our customer3is a rapidly growing technology company with a vision to revolutionize the way world-leading companies make decisions based on big data analytics and insights. They quickly transform external data and unstructured data sources covering consumers, markets, and technologies into tangible insights on how to grow products and brands for the world&rsquo;s leading companies in the Life Sciences industrie and more.<br>Its product intelligence platform has been covered in Forbes, VentureBeat, Wall Street Journal, and more.