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IT Client Services Analyst
The IT Client Services Analyst will support users in several countries – providing support via phone and email.
Performing IT hiring and termination activities for employees according to established processes and procedures.
Procurement and inventory management for computers, tablets and mobile phones.
Conference room setup, monitoring and support.
Performance and coordination of all IT activities for on-site and off-site events preparation and support
Inventory receiving and retiring.
Coordination of printers configuration.
Assist in supporting computer software and hardware problems and company telephony issues by following-up IT ticket queues, calling back and assisting staff with IT problems.
Assist in executive support.
Get third level support within our cutomer or contact local supplier for on site intervention if needed.
Learn fundamental operations of commonly used software, hardware, and other equipment including telephony equipment.
Follow standard Help Desk operating procedures and accurately log all Help Desk calls.
Assist in providing first and second level support for hardware, peripherals, and network access.
Assist in providing first and second level support for office productivity applications i.e. Microsoft Office.
Assist in providing administration of computer accounts and passwords.
Assist in providing support for Avaya phone systems in the region.
Minimum of 1 years’ experience in an IT support role.
Previous experience working in an international, multiple site organization, and a proven adaptability to a multicultural environment.
Strong experience in customer service is required.
Strong analytical and organizational skills, rigor, reliability.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Working knowledge of PCs, laptops, servers, network equipment, and the software installed upon them in a Microsoft Windows environment.
Ability to provide technical support over the phone with a professional demeanor.
Ability to work under pressure and ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times.
Excellent interpersonal, communication and problem solving skills are essential.
Fluency in English both spoken and written is mandatory
French would be a strong plus and a third European language a competitive advantage (Italian, Spanish or German preferably).
Flexibility and availability to travel.
– Bachelor in Computer Science or equivalent experience.
– ITIL Service Management and Microsoft certifications are a plus.