5 days ago on career4.successfactors.com

Commercial Account Manager

Amcor Group

  • Work region
  • Sector
  • Employment type
  • Position

 Please refer to JobSuchmaschine in your application

Commercial Account Manager

Job Overview:

  • To ensure an efficient and qualitative customer service in order to contribute to meeting contractual agreements, meet / exceed satisfaction levels, reduce lead time to customers and minimise costs.
  • Provide solid customer analysis including costing and pricing.
  • Work with capital impact on tool usage with production managers and agree on inter company pricing with Finance.



Customer Support:

• Respond to customer enquiries

• Determine procedures for internal problem solving to respond quickly and efficiently to customer demands

• Process sales administration in line with contractual agreements and in close liaison with other departments


Relationship Management:

• Build, promote or contribute to the development of relationships with customer, industry sector representatives and other stakeholders

• Understand and develop mutually beneficial relationships with key decision makers

• Detect and understand account economics, and current / potential issues account is faced with in order to pro-actively determine plans to adapt / respond to their needs in the most efficient way

• Collaborate with internal stakeholders, detect and build on sources of synergies


Analytics and Reporting:

• Provide management with regular status reports on performance versus account plan

• Run pricing and costing analysis equipping management with information for decision making

• Counting working capital impact on tool usage with production managers and agree on inter company pricing with Finance

• Follow up on the achievement of targets against the targeted results

• Measure performance results in terms of business revenue

• Continuously work on development of new and improvement of existing financial tools and KPI dashboards

• Consolidate and reconcile inputs from the markets, ensuring data integrity and accuracy


Service Level Agreements and Monitoring:

• Determine service level agreements for customers, in line with contractual agreements and company standards

• Follow up on levels and value of service provided to customers

• Where necessary, further clarify product and service offerings to customers, agree on clear, achievable and measurable service levels in order to meet expectations

• Ensure accurate customer satisfaction measures are in place, improvement plans defined and implemented on a constant basis

• Lead and develop commercial agenda of Global Account

• Lead Global commercial team with direct reports and counterparts in Americas and Asia


Financial Planning:

• Lead and coordinate  budget process and deliver expectations

• Coordinate Strategic Plan preparation

• Recommend operating plans, budget and capital additions and maintain compliance with budgetary limitation in and/or across departments

• Build close relationships with Operations to ensure commercial and operational alignment



• Education: completed University degree.

• 4-5 years of leadership experience in a comparable environment

• Strong financial analysis background and experience

• Advanced Excel skills

• Sound experience of technology, procurement and facilities management

• Account management experience

• Ability and experience to work with and manage people, along with leadership skills

• Excellent Communication Skills

• Highly organized and able to manage multiple priorities

• Detail Oriented

• Ability to carry out complex tasks with many concrete and abstract variables in high pressured, fast-paced environment

• Logical thinking and problem solving skills

• Ability to make critical decisions while following company procedures



Other information:

The role requires a well rounded candidate with interest and capabilities in several fields (commercial, operations, financial).

Strong ability to lead formal and informal teams across regions, cultures and timezones .

Willingness to continuously improve and challenge current processes and procedures.