207 days ago on career012.successfactors.eu

Technical Services Managers - Medical Devices

Merck Gruppe

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 Please refer to JobSuchmaschine in your application

Technical Services Managers - Medical Devices

Merck is a leading science and technology company in healthcare, life science and performance materials. Around 50,000 employees in 67 countries work to further develop technologies that improve and enhance life – from biopharmaceutical therapies to treat cancer or multiple sclerosis, cutting-edge systems for scientific research and production, to liquid crystals for smartphones and LCD televisions.


Your role:Be a Technical Services Manager for eHealth Services within the Global Medical Devices Business Franchise (GBF MD) delivering on state of the art technical solutions meeting all regulatory requirements to better serve our patients. As such you will drive the development, implementation, operations and continuous improvement of technical services, medical call centers, and field services for our eHealth platforms and connected medical devices worldwide. You will work as part of a team to deliver technical support and services, delivering quality services through a combination of internal teams and external service providers. Through the multiple projects you will run, you will have a critical role in building our next generation eHealth services, identifying unmet user needs, stakeholder pain-points and driving resolution of these.


Who you are:

  • Minimum 7 years of experience in technical and/or customers services that combine hardware, web and mobile apps, and services, and delivered through a combination of internal and third-party service providers.
  • Excellent project management skills. Significant experience driving multiple projects of varying size and different stakeholders in parallel – ideally from smaller business unit within a large multi-national organization.
  • Experience with medical call center services, nurse field services, and medical web services in regulated environments would be an asset, in particular in a multi-national/regional context.
  • Experience identifying and delivering on continuous improvement activities, change management (technical, process, organization)
  • Fluent in English (business level writing, speaking). Other languages will be a plus


What we offer:Your possibilities to develop in our growing company are just as manifold as our product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse teams, and take responsibility for our employees, products, the environment and society.


Curious? Apply and find more information at come2merck.com