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Manager Operational Assurance
Switzerland - Zurich
Corporate Title: Vice President
Division: BLC-Life Capital Departments (51000454)
Department: BLCP-Protection Partners EMEA (50009816)
Recruiter: Cécile Pineau
About the role
For our digital Life Protection business we a looking for a person to manage our 1st Line of Defense. Operations is managed through a variety of external and internal vendors, third party suppliers, and distribution partners. For this environment you will have the role to manage our continuous oversight activities as well as the engagement with internal and external auditors. In particular your tasks will be:
- Maintaining the annual cycles of internal and external audit by representing the operations function
- Continuous management of the internal control framework in operations
- Assurance function around governance process for all vendors
- Maintenance of the internal oversight framework and strong alignment with relevant TPAs (third party administrators)
As the central owner of our oversight framework you will take over a very positively recognized base line. You will continue with the operational execution of this frame work as well as continuously improving the framework with our growing baseline of partners. For this you can proof hands-on experience in policy administration and related business processes.
About the team
The operations units are dedicated to develop a fully digital customer journey. In this environment of a young and ambitious team you will find a highly diversified culture, dedicated to innovation and digitalization. We are joining the overall goal of becoming a highly customer centric, transparent and digital insurance company. Our values are high and and the closure of the production gap is not just words for us. We are managing our operation in a modern and innovative fashion, which is very special in our industry and we are setting the standards in these fields very high. As a team we are looking for a person which will support us driving forward our mission and values.
With your good understanding from an audit, risk or compliance background you are willing to move into a 1st line of defense in an operations environment. Your good experience in internal control frameworks, the comprehensive management and monitoring of risks and the operational resolution cycle to support the business are interesting for you in order to support our already very good ratings.
You are coming with a documented understanding in insurance business processes, mainly in business operations. For this you can show your understanding particularly around application, life cycle management, and control processes for insurance policies. You are familiar with procedures around internal control frameworks but your history is showing 'hands-on' experience and a sound understanding of the operational business.
You are ambitious, motivated and mobile. The challenges of a sourcing driven performance team are a motivator for you and you are willing to support continuous improvement in this diversified environment with your winning personality.