132 days ago on talents4you.hr4you.org

Account Manager

Talents4you AG

  • Work region
  • Sector
  • Employment type
  • Position

 Please refer to JobSuchmaschine in your application

Account Manager

essential for banking

The Avaloq group is an internationally leading Fintech company. Avaloq is the only independent provider for the financial industry to both develop and operate its own software. Headquartered in Switzerland and with branches in the most demanding financial centres worldwide, the company employs more than 2,200 highly qualified banking and IT specialists and has a global customer base of more than 450 financial institutions. Avaloq’s Swiss BPO centre is Switzerland’s leader in business process and IT outsourcing for the financial industry. The company delivers everything from individual business services to IT outsourcing and end-to-end banking solutions, from single modules to full BPO. For the office in Adliswil or Bioggio, we are looking for an

Account Manager

Your career in the banking BPO / IT industry!

Tasks and Responsibilities:
  • Develop and maintain strong relationships with the customers
  • Secure efficient client retention by securing/increasing clients’ satisfaction in terms of requests, offers and SLA implementation
  • Lead a virtual team of Service-/Solution Managers to support customer needs
  • Coordinate commercial proposals
  • Develop account plans: analyze and understand customer requirements, strategies, future plans and expansion activities, in order to increase customer’s wallet share through up-selling opportunities
  • Track, manage and report ongoing activity relative to the account plans
  • Act as a trusted advisor who timely responds to the customer needs with appropriate solutions
  • Manage and guide the customer through the implementation of a standardized governance model
  • Be responsible for the escalation management, involving key stakeholders (internal and external) when appropriate
Knowledge, Skills and Education:
  • Knowledge of the main banking processes and rules, as well as banking products/financial instruments
  • Proven work experience in the banking and/or IT industry
  • Strategic capability to look beyond the customer needs and understand the end market and industry trends
  • Thorough understanding and practical knowledge of business process and IT outsourcing solutions in the financial industry
  • Ability to maintain a high level of productivity, manage multiple competing priorities and work efficiently under pressure in a dynamic, complex, collaborative and team-oriented environment
  • Exceptional ability to overcome objections and close business deals
  • Dynamic, solution oriented, positive and enthusiastic personality
  • Strong client relationship, negotiation and sales skills with the ability to define and implement account plans
  • Excellent interpersonal and communication skills
  • Well-developed leadership and influential skills
  • Avaloq knowledge is considered as an advantage
  • Flexibility to travel up to 50%
  • Fluent in English and German, while French and Italian are a plus
  • A future-oriented and international company with highly qualified employees and a big market potential expects you
  • You will join Switzerland’s leader in business process and IT outsourcing for the financial industry
  • You will have the opportunity to enhance your skills and progress in your development in a dynamic, flexible and team-oriented environment
  • We offer you excellent conditions and the best outlook for an attractive career
  • Work location is Zurich-Adliswil (alternative option is Lugano-Bioggio with at least 2 working days per week in Adliswil)
Are you ready for this challenge? Let’s talk about it! Candidates matching the profile described above are kindly invited to apply online for the position "Account Manager" and hand in their full application in English and with a photo. For any questions please call our office Talents4you +41 44 344 40 99 and ask for Axelle Schibler or Jennifer de Kiff. Full confidentiality is ensured. We are looking forward to your response!
  Tödistrasse 46 l CH-8002 Zürich