426 days ago on sjobs.brassring.com

IT Service Management Consultant (m/f)

Infosys Consulting AG

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IT Service Management Consultant (m/f)

Auto req ID 13600BR Job Title IT Service Management Consultant (m/f) Job Description

Your responsibilities

  • Perform assessments to identify areas for IT process and organizational improvement
  • Design and implement global acting IT service functions (e.g. Application Competence Center)
  • Optimize IT processes and organization structures to increase their effectiveness and efficiency by using SixSigma and Lean IT methods
  • Develop and implement structures to run IT as a business
  • Realise business continuity programs to ensure high availability of IT systems for critical business processes

Your qualifications

  • Master university degree or equivalent qualification
  • 5+ years of profund work experience in an international consulting Company, ideally in the area of IT Service Management or IT Strategy and Transformation
  • Solid knowledge of ITIL standards, manager or expert certification desirable. Further knowledge or certifications to corresponding standards such as ISO20000, ISO22301, COBIT, SixSigma and Lean IT would be advantageous
  • Good knowledge about major IT Service Management tool suites on the market
  • Creative mind with strong analytical and conceptual skills to develop and present new ideas, approaches and solutions
  • Ability to inspire and convince others and to naturally build long term relationships based on trust and expertise

  • Willingness to travel and an excellent command of both German and English


Area of Expertise IT Strategy Governance Hiring Country Switzerland Work Location Zurich Type of Employment Permanent - Full time