263 days ago on infobrain.ch

GSM DC Senior

Infobrain AG

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GSM DC Senior

GSM Data Clearing Operations, GSM Help Desk and GSM Customer Support Senior

INFOBRAIN Ltd. is a major player in the global market for GSM data clearing and mobile communication roaming software. Headquarter in Effretikon Zürich / Switzerland. The GSM Association and most of the big brands are among INFOBRAIN’s customers. We employ more than 100 engineers in our offices in Germany, Austria and Romania.

To extend our team in spring 2014 we are looking for a:

GSM Data Clearing Operations, GSM Help Desk and GSM Customer Support Senior

Your tasks:Based in our Swiss office you are working in our GSM data clearing operations team and coordinate for technical issues with the development team. You handle customer care requests, answer and track the requests. You take part in implementations for new customers and are responsible for defining the data clearing flow in our roaming management system. You manage the data clearing system (monitoring, flow control, task supervision). Occasionally, you will travel to customer for onsite product implementation and training (2-3 weeks per trip).

After an intensive training on the job and being well integrated in the team, you will be responsible to lead the team. Your team is location in our headquarter in Effretikon Switzerland and our subsidiary in Iasi, Romania.

Your profile (MUST-CRITERIA): You are already working for some years in customer care and have a well reputation in your team.You are a teamplayer, and able to lead a small team. You speak fluent German and English.

Your profile (ideal): You are already working in our business, e.g. in roaming dept. at a GSM operator or at a GSM data clearing house. You have a very good understanding of GSM architecture and roaming management.

Your chances:We offer you the unusual opportunity to work in a medium sized company with international visibility and professionalism.

If you think you are the right person then please contact us as soon as possible!

INFOBRAIN Ltd
Human Resources
Im Langhag 5
CH-8307 Effretikon
Switzerland
www.infobrain.com
Email: personal@infobrain.com  
Phone: +41 52 355 32 31