120 days ago on career012.successfactors.eu

Customer Service & Vigilance Specialist

Biotronik AG

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Customer Service & Vigilance Specialist


As one of the world’s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day


Please join us as :
      Customer Service & Vigilance Specialist 


Our Complaints, Vigilance & Field Safety team provides a structured, transparent and on-time user friendly complaint management process, to ensure a high level of customer satisfaction and to adhere to the regulatory requirements.


Your Responsibilities Your Profile
  • Manage receipt, categorize and processing of product complaints incl. customer response and statistical analysis.
  • Initiate and complete MDR, Vigilance and all other required complaint reports within timeframe & acc. to respective regulations.
  • Understand and defend Complaint Management Process during internal & external audits
  • Communicate with distrubutors, sales staff, shipping, operations, etc. to ensure that all possible information including return of the product is completed
  • Ensure completion & completeness of complaint files




  • Master degree or equivalent in medical engineering, polymer technology, material science, chemistry, pharmacology, life science or equivalent
  • 3-5 years of experience in a comparable position
  • Knowledge of and competence in application of 21 CFR part 820, part 803, ISO 13485 and MDD requirements
  • Computer skills specifically MS Office, Lotus Notes, statistical software (e.g. Minitab). Basic SPA skills are an advantage


Are you interested? Please apply online! We are looking forward to welcoming you.



Location:  CH-Bülach  

Working hours: Vollzeit  

Type of contract: Unbefristet

Job ID: 6582

Contact:  Amir Reshef                 

Tel.: +41 44 864 5471                                   



We do not accept applications from Headhunters.