118 days ago on career012.successfactors.eu

RIVER - Hotel Manager

Viking River Cruises AG

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 Please refer to JobSuchmaschine in your application

RIVER - Hotel Manager

JOB DESCRIPTION

HOTEL MANAGER

 

PURPOSE OF POSITION

You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking River Cruises Standards and budgets.

 

YOUR RESPONSIBILITIES

 

  • Responsible for the entire hotel operation onboard
  • Ensuring that all hotel departments are managed according to their standards
  • Management and motivation of the crew, with emphasis on Department Heads
  • Operation of service procedures according to company standards
  • Stock ordering for the hotel department (F&B, Housekeeping, equipment,etc.)
  • Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
  • Final inspection and receipt of all supplies and deliveries for the hotel department
  • Supervision and organisation of opening and closing ships at start /end of season
  • Active liaison with guests and successful handling of complaints
  • Active participation in all onboard events and special functions
  • Presence in the galley and restaurant during meal times
  • Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
  • Ensuring departmental training according to requirement profile
  • Responsible for cost control and adherence to all set budgets
  • Daily analysis of debtors in accordance with Receptionist  / Night Auditor
  • Conduction of stock takes; inventory according to company procedures
  • Active participation in loadings

 

Supervisor:Corporate Operation Manager

Gives instructions to: Catering staff (incl. Program Director) and musician onboard

Receives instructions from: Corporate Operation Manager, Headoffice

 

YOUR PROFILE

  • Graduated education within the hotel industry, preferably hotel managementschool (Preferred tertiary degree in hotel management with emphasis on F&Brtn)
  • Several years of professional management experience in this role, preferably witncruse try
  • Excellent management, organisational and communication skills
  • Guest focused, stress resistant, calm under pressure, team player and with
  • sitive appearance
  • Open minded and flexible with high social and inter-cultural competencies
  • Excellent English skills (written & verbal), other languages are an advantage
  • Must work independently, good computer skills

 

GUIDELINES AND REGULATIONS

Job Description • Contract • Company Rules and Regulations • Onboard ABC •

Viking College • Uniform Regulation • Hotel Manager Manual