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HP Service Manager System Specialist (Advisory)


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The Avaloq group is an internationally leading Fintech company. Avaloq is the only independent provider for the financial industry to both develop and operate its own software. Headquartered in Switzerland and with branches in the most demanding financial centres worldwide, the company employs more than 2,200 highly qualified banking and IT specialists and has a global customer base of more than 450 financial institutions. Avaloq’s Swiss BPO centre is Switzerland’s leader in business process and IT outsourcing for the financial industry. The company delivers everything from individual business services to IT outsourcing and end-to-end banking solutions, from single modules to full BPO. For the office in Pregassona, we are looking for an

HP Service Manager System Specialist (Advisory)

Your career in the banking BPO / IT industry!

Tasks and Responsibilities:
  • Work closely with the Avaloq Sourcing architecture and operations teams to define requirements and develop the HP Service Manager system
  • Evolve and manage the HP Service Catalogue
  • Continuously develop and deploy incident, problem, change, as well as the service level management components of the HP Service Management system
  • Customize the HP Service Manager forms and workflows to meet the business requirements
  • Integrate the HP Service Manager configuration management with HP CMDB, HP OO, HP Connect-it and Monitoring Framework (IBM Tivoli), as well as with the local cloud solution
  • Perform daily issues’ investigation and troubleshooting
Knowledge, Skills and Education:
  • 2 or more years of experience in development and deployment of IT Service Support Management Tools  (ideally of the HP Service Manager) in a large scale environment
  • ITIL Certification or proficiency in ITIL v3 functions and processes
  • Practical competences in one or more shell scripting languages: Perl, Python, Powershell, C#, Java, Javascript, RAD
  • Knowledge of the Oracle database
  • Experience in troubleshooting
  • Good written and verbal communication
  • Strong team spirit and the ability to initiate and establish solid working relationships with the business, architectural, engineering and operational teams
  • Fluency in Italian and English, while German and French are considered as a plus
  • A future-oriented and international company with highly qualified employees and a big market potential expects you
  • You will join Switzerland’s leader in business process and IT outsourcing for the financial industry
  • You will have the opportunity to enhance your skills and progress in your development in a dynamic, flexible and team-oriented environment
  • We offer you excellent conditions and the best outlook for an attractive career
  • Work location is Lugano-Pregassona


Are you ready for this challenge? Let’s talk about it! Candidates matching the profile described above are kindly invited to apply online for the position "HP Service Manager System Specialist (Advisory)" and hand in their full application in English and with a photo. For any questions please call our office Talents4you +41 44 344 40 99 and ask for Axelle Schibler or Julia Adamenoka. Full confidentiality is ensured. We are looking forward to your response!