7 days ago on jobwinner.ch

Customer complaints Officer

Kelly Scientific Resources Genève

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Customer complaints Officer

Kelly Scientific is looking for a company localized in the French part of Switzerland : a Customer Complaints Officer.

Your responsibilities

  • As a customer complaints officer, be the complaints handling process owner and provide leadership and strategic direction to continuously improve the Quality System in accordance with the Global QA strategy and in compliance with European and FDA requirements
  • Support products support staff in managing and resolving complex complaints and initiate product quality actions (Hold, Product Quality Notice, Field Safety Notice) when needed
  • Develop and track meaningful metrics to monitor process effectiveness and communicate results and product trends to internal stakeholders
  • Be the Quality contact person for authority, notified body and customer audits
  • Assist in the design and deployment of standardized, integrated software for the customer complaints management

Your profile
  • Graduate in Biology, Biochemistry, Pharmacy or another related science
  • Minimum 5 years in similar position associated to/with complaint handling, preferably in a Diagnostic environment
  • Fluent in English, French a strong advantage

Your contact

Sophie Darthenay
Consultant Professional Staffing Life Science
Kelly Scientific Geneva