11 days ago on jobs.ch

Associate Customer Service Manager

Octapharma AG

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Pharmaceutical Company

Associate Customer Service Manager

Headquartered in Lachen near Zurich, Switzerland, the Octapharma Group is a leading company in the worldwide market for therapeutic human proteins.


We are seeking

a motivated person to join the Customer Service Team as Associate Customer Service Manager. You will report to the Customer Service Manager.


The job

  • Ensure fulfillment of daily work in the department during Manager’s absence

  • Processing requests for quotations and issuing written offers

  • Order processing from receipt to delivery

  • Order status monitoring

  • Preparation of Tender document submissions

  • Administrating Letters of Credit and other trade financing instruments

  • Co-ordination of export and transport operations

  • Daily contact with international customers in over 90 countries worldwide

  • Invoicing and related documentation tasks

  • Some reporting activities

  • Involvement in projects (internal and worldwide)

  • Supporting the department in various administrative tasks


The ideal candidate

In this high-profile position you are the interface between Octapharma and its customers, worldwide. You will be working as part of a young, energetic team.

As the ideal candidate, you possess a solid commercial education and background, and have at least 3 years experience involving export or international trade. A diploma or degree in export would be an advantage. You are motivated, flexible, can work independently, have good interpersonal and organizational skills, cope well with stress in a fast-paced environment, can multi-task and prioritize work effectively. Your are fluent in both English and German. French would be of benefit.


How to apply

Please apply online in English describing your interest, expected salary and enclosing your CV, references and/or recommendation letters.

Deadline applications: November 30, 2016


To apply :