The FIFA Transfer Matching System GmbH (FIFA TMS) is a wholly owned subsidiary of the Fédération International de Football Association (FIFA) and is located in Zürich, Switzerland. FIFA TMS is a dynamic company with a proven international success record. The company operates in the sports and leisure sector and provides innovative services, which enable its international clients to streamline their processes and to improve their daily operations.
Client Services Coordinator (100%)
FIFA TMS’s Client Services Team, responsible for customers satisfaction and first point of contact, is now looking to recruit a bright, energetic and dynamic Client Service Coordinator to join the Zürich-based team on a full-time basis.
Support clients on the use of web based systems via phone and e-mail (logging enquiry details in a helpdesk system)
Collaborate with second level support to solve legal and technical queries
Develop training material and help centres
Train users and clients proceeding from different countries and cultures
Organise and moderate conferences and workshops
Develop, improve and maintain client services processes
Support sales to achieve company goals
Create surveys and client satisfaction tools
Support the administration of a helpdesk and IT tools
Experience and Skills
From 1 to 5 years’ experience in customer service
Bachelor's in business management, social sciences, IT or equivalent
Excellent verbal and written communication skills
Ability to teach in a multicultural environment
Ability to multi-task in a fast-paced environment
Proactive and creative techniques in solving client problems
Proficient use of MS Office Applications, affinity to IT and application specific topics
Fluent both written and spoken in English and French is a must
Ability to travel
FIFA TMS is a small, dynamic, international and highly entrepreneurial environment. This unique opportunity requires a very bright individual who is keen to take up a new challenge where they will be exposed to ground breaking work in an exciting and fast paced environment.
Does this appeal to you? If you think that you qualify for this position, then we look forward to receiving your application. Please send your CV and motivation letter in English, as well as any other document of interest.