lm group is a publicly traded multinational group, among the worldwide leaders in the online travel industry. We operate a portfolio of well-known brands including lastminute.com, Bravofly, Rumbo, Volagratis, weg.de and Jetcost. Every month, the group reaches 43 million unique users across all its websites and mobile apps (in 17 languages and 40 countries) who are searching for and booking their travel and leisure experiences.
Our +1,200 employees based around the globe all make an important contribution in enabling us to offer our audience a comprehensive and inspiring range of travel related products and services.
lm group is looking for a smart, highly motivated and passionate UX Researcher for its UX Team based in Chiasso.
You will be accountable for conducting user research to develop a deep understanding of our users, their behaviours, and their needs
You will analyse research data coming from different sources, find meaning in the data, and communicate compelling insights in a clear and cool way to influence the design and development of our web products
You will be a partner with UX Designers and the Product team to ensure the delivery of the most engaging experiences to our users
You will translate your research findings in testing hypotheses. You will manage the prioritization, delivery and analysis of AB tests to drive the improvement of our products
You’ll be comfortable taking a data-led approach to design. You will be a passionate advocate for the user, dedicated to the research and excited about working in an agile, collaborative environment
Skills and Experience
3+ years of experience in applied product research
You have a broad experience in different research methodologies, ideally in building digital products, and know when to apply the appropriate methods
You can lead the usability testing process from user recruitment to test moderation, analysis and reporting. You are comfortable in the field as in the lab
You feel excited if asked to look into quantitative data to get insight on our users (we mostly use Google Analytics and Excel). You are able to synthesize quantitative data with qualitative user research
You created, published and analysed a good amount of ab tests using vendor or in-house tools (we are pro users of Optimizely)
You have a collaborative mindset and interest in working with product and engineering teams to ship products
You will never agree about delivering a new experience if it doesn’t look excellent and user centered
You have strong communication skills, both written and verbal, mostly when it comes to communicating insights and getting consensus
You can speak English fluently. Any additional language would be an advantage
[Background in Computer Science, Cognitive Science, Anthropology, Psychology, Cognitive Sciences, Human-Computer Interaction, Information Science, Interaction Design or related field or equivalent work experience]
You have prior experience with software for design and prototyping
You feel confident with web programming (HTML, CSS, JS)
You love organizing and leading workshops to drive the understanding of user needs and to create alignment among designers, developers and stakeholders