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Store Customer Advisor (Sales Assistant) - Zurich

Ermenegildo Zegna Group

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Store Customer Advisor (Sales Assistant) - Zurich

Ermenegildo Zegna is looking for a Sales Professional to be based in our boutique in Zurich.

The Store Customer Advisors transform the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service

KEY ACCOUNTABILITIES
•Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset
•Demonstrates entrepreneurial mindset in developing the business
•Consistently and effectively attract new customers and develop a customer database
•Discover customers’ needs through exploring customer preferences and occasions for which the customers are shopping
•Anticipates customers’ needs and act accordingly to exceed customer expectations
•Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience
•Utilizes CRM software as the primary tool for after sales communication
•Takes ownership of solving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair
•Contribute to the store revenue achievement by increasing his/her own performance and sales KPIs such as cross-selling ratio, ATV, UPT, etc

JOB REQUIREMENTS
•Experience in retail / Luxury retail companies or high street brands are preferred
•Passion for selling
•Back Office Skills
•Fluent knowledge of English and German