24 days ago on jobs.cisco.com

Customer Solutions Architect

Cisco Systems Inc.

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Customer Solutions Architect

The Systems Engineers at Cisco are customer-focused technical sales professionals who provide high level technical support and guidance to customers. He/she collaborates with the Account Team to recommend and develop appropriate customer solution offerings .  

 

We enable our top enterprise customers to transform their business to next generation architectures including new technologies, cloud models and new services. We leverage our assets to solve our enterprise customer’s critical challenges. Do you want to help with this change? You can have the ability to manage market transitions in new architectures like Enterprise Networking including Digital Network Architecture, next generation Data Center, Security and Collaboration with innovative Service concepts included.

 

The ideal candidate is an experienced systems engineer looking to build out their career to the next level and help drive key deals in selected Financial account as well as being an advocate for the customer within Cisco and contribute to a Global Cisco team.

What You'll Do

The Systems Engineer provides an architectural perspective across the Cisco product portfolio and can leverage his / her technical specialization for specific opportunities. 

Participate in the creation of an overall account plan 


Participate in the creation of a technical account plan 

Proactively generate leads through customer meetings, seminars, and education Qualify Opportunities

Define customer business problem in a technical context 

Help plan for and move deals through the sales process by knowing how and when to engage the appropriate Cisco and partner tools and resources (such as CSE, SE, PSS, AS Engineers, etc.) 

Define solution options and articulate the benefits of a Cisco solution 


Research and demonstrate solution ROI 

Coordinate solution development, including leveraging replicable architectures and researching customized solutions 

Develop proof of concept, including presentation and documentation of test results 


Develop or oversee development of presentation materials 

Present technical components of Cisco solutions to customer Competencies & Behaviors Business Acumen

Learn a broad-level of knowledge of the business economics and trends of the industries and vertical markets in which one's customers conduct business, and how Cisco solutions add financial and strategic value. 

Build relationships both within and outside of Cisco; establish credibility quickly through personal self-confidence

Understand competitor offerings and provide input to the sales team on product positioning and differentiation.

Handle post-sales escalation and resolve issues, by coordinating and working with all internal and external stakeholders.




Who You'll Work With



The Systems Engineer acts in an increasingly consultative fashion and is looked to as an expert, or trusted technical advisor, in his / her field by the account team and customer. All SEs engage customers face-to-face or via collaborative tools and technology such as WebEx, Telepresence, etc. As part of a Global account team it will be necessary to work cross-functionally with various members of the regional teams.  This will ensure alignment with the global account strategy and consistent local implementation.  

 

Who You Are



Several years of related experience.


Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. 

Pre-Sales experience highly recommended. 

Typically requires BS/BA (EE/CS) or equivalent. 

CCNP or CCDP Certification or higher preferred. 

Strong understanding of the customer business model and common financial pain points; ability to frame Cisco offerings in terms of business drivers 

Advanced understanding of Cisco vision and technology; articulate the vision from the customer perspective •Understand customer business drivers and how to map these to a customer network platform Technical Acumen 

Understand networking industry trends, including new products and solutions 

Understand competitive product and solution landscape 

Advanced knowledge in Routing & Switching 

Advanced knowledge in Networking Platform Design 

Excellent technical consulting skills, including ability to define trade-offs, ask probing questions, and incorporate Cisco solutions into a broader technology environment 

Proactively share information about common replicable architectures that are most appropriate for assigned customers 

The technical specialist SE has an in depth knowledge of their specialization and adjacent technologies including product, technology, and competitive information

Excellent written and verbal communication skills.

Write and speak English fluently.

Why Cisco



We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 



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