32 days ago on nestle.taleo.net

Telephonist (trilingual FR - EN - DE)

Nestlé Schweiz

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Telephonist (trilingual FR - EN - DE)

Telephonist (trilingual FR – EN – DE) (

Job Number:

  170008CG )

Description
 
Telephonist (trilingual FR – EN – DE)
 
“Working together and standing apart”
 
Nestec S.A, Vevey, Switzerland                                                                  Defined period of time contract, 19 months
                                                                                                                       (Contractor contract), act. rate 90%
                                                                                                                       Start date: 1 st of December 2017
 
 
To complete our Phone Services and Call Center Department, we are currently looking for a Telephonist .
 
In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first class service.
 
Key responsibilities   
  • Handle internal and external calls within a short timeframe
  • Ensure adequate transfer of internal and external calls while respecting our internal processes
  • Ambassador of the group's image when interacting with customers
  • Provide efficient answers in case of critical situations
  • Analyze requests, monitor incidents and ongoing requests
  • Perform various administrative tasks  
Required Profile  
  • CFC or equivalent
  • Good command of the MS Office tools
  • Knowledge of SAP is a plus
  • At least 3 – 5 years of experience in a similar role
  • Fluent in English, French and German, Swiss-German is a plus  
Show us that you are an autonomous and service oriented person. Your self-control and your very good memory will set you apart among the other candidates. You have good stress management skills and an excellent team spirit. If you are also a punctual, disciplined and precise person, don’t hesitate and apply in English atwww.nestle.com/jobs.
 
The Nestlé Group is the world’s largest food and beverage company with 89,5 billion Swiss Francs in sales in 2016. It is present in 191 countries around the world, has 418 factories and its 328,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us onwww.nestle.com.
   

Primary Location

:   Switzerland-VD-Vevey

Job

:   Administrative/Clerical

Organization

:   Nestec S.A.

Schedule

:   Full-time

Job Posting

:   Nov 9, 2017, 9:01:01 AM