51 days ago on roche.com

Product Owner DCx

Roche AG

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 Please refer to JobSuchmaschine in your application

Product Owner DCx

Product Owner DCx

Switzerland, Zug, Rotkreuz

  • You will be a strong voice for our customers, bringing technical and business  requirements back to global IT
  • Based on existing and future apps, develop a roll out plan for a uniform and unique digital customer experience  across countries
  • Setup a data driven process to implement and continuously improve digital customer experience
  • Guide and assist countries in embracing and rolling out digital campaigns and closed loop marketing with great agility
  • Provision of requirements to improve the use of CRM & marketing automation to drive personalized customer experiences
  • Track performance of delivered initiatives using core KPI’s of NPS, Satisfaction and Goal Achievement
  • Train internal teams to use and master digital technologies, including analytics
  • Identify opportunities to introduce AI into the customer experience journey and roll out its application
  • Contribute and influence the global organization to understand and deliver on E-L’s needs

  • Who you are
    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
    • Bachelor’s degree in Business, Computer Science, or in STEM (Science, Technology, Engineering and Math)
    • Min 5 years of  technical or business development experience along with established leadership credentials across product lines
    • Has developed and successfully implemented Digital Customer Experience program and AI projects
    • Strong understanding of enterprise software and technologies
    • Analytical skills used to measure and improve customer engagement and satisfaction
    • Ability to lead successfully in a matrix environment with shared accountability and responsibilities
    • Fluency in English
    • Willingness to travel (40%)
  • Who we are
    Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics’ main sites. Read more.

    Roche is an equal opportunity employer.
  • Job facts
    • Location Switzerland, Zug, Rotkreuz
    • Function Sales & Marketing
    • Subfunction Project Management Sales & Marketing
    • Schedule Full-time
    • Job level Individual Contributor
    • Job type Regular Employee
    • Division Diagnostics
    • Posted since 2017/10/25
    • Job-ID 3425916929
  • Get in touch
    M. Niederberger +41 41 792 45 93