12 days ago on roche.com

Technical Writing Process Manager

Roche AG

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Technical Writing Process Manager

Technical Writing Process Manager

Switzerland, Zug, Rotkreuz

The Global Customer Support (GCS) documentation department provides customer-oriented end-user documentation. The list of deliverables includes a wide range of printed and electronic documents, such as User Manuals, Quick Start Guides, Service Manuals, Interface Manuals, and state-of-the-art User Assistance.

Part of the Documentation Department, the Governance & Support organization enables our stakeholders to efficiently deliver high-quality, standardized documentation for all business areas across sites. Together with our stakeholders we develop documentation strategy, provide tools for implementing it and support documentation community in their daily work.

As Technical Writing Process Manager, your responsibilities will mainly consist in:

  • project leadership for documentation-internal projects
  • definition of requirements for new tools or enhancements for existing tools
  • collection and prioritization of change requests for existing tools
  • testing and quality assurance activities
  • first level support for a range of tools used in the documentation department

We as a team are

  • fun to work with :-) (definitely not boring)
  • versatile and multi-cultural
  • open for new ideas
  • focused on delivering what we committed
  • Who you are
    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

    As the technical writing process manager you are a person who is

    • flexible and risk-taking
    • strong communicator, with excellent command of English
    • comfortable to work in a virtual team
    • able to work and convince within a matrix
    • ability to travel up to 20% of your time

    You also have a with very strong technical background in the following fields

    • xml-based, topic-oriented and minimalistic authoring
    • content management system
    • processes for documenting medical devices would be a plus
  • Who we are
    Roche Diagnostics International Ltd in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. The company employs over 2200 people in Rotkreuz and is one of Roche Diagnostics’ main sites. Read more.

    Roche is an equal opportunity employer.
  • Job facts
    • Location Switzerland, Zug, Rotkreuz
    • Function Sales & Marketing
    • Subfunction Other Sales and Marketing
    • Schedule Full-time
    • Job level Individual Contributor
    • Job type Regular Employee
    • Division Diagnostics
    • Posted since 2017/11/30
    • Job-ID 2731054931
  • Get in touch
    E.Urner +41 41 792 50 54