44 days ago on careers.microsoft.com

Customer Success Manager - Modern Workplace

Microsoft

  • Work region
  • Sector
  • Employment type
  • Position

 Please refer to JobSuchmaschine in your application

Customer Success Manager - Modern Workplace

Customer Success Manager - Modern Workplace

Apply When you complete this final step in the application process, your resume will be sent to staffing and you will get an email confirmation of submission. You may be contacted directly be a recuiter if there is a match.
Select resume The resume you have selected will be used for the below job openings. Edit this resume Create New Resume
The resume noted above will be used for applying to the position(s) listed in the table. Please make sure that these are the openings you are interested in. Are you ready to proceed with submitting your resume for the above position(s)?
Affirmative action information
Microsoft is committed to a diverse work environment and this commitment is demonstrated, in part, through its affirmative action program. To assist us in meeting this commitment, we encourage you to complete the below information for our records. This information is solicited from all individuals applying for U.S. - based positions with Microsoft, as required by U.S. law. Completion of this section is strictly voluntary. Declining to provide this information will not result in any adverse treatment of your application for employment. The ethnicity/race categories listed below are defined by the U.S. Equal Employment Opportunity Commission.
Gender
Male Female Decline to state
What prompted you to apply to Microsoft?
To confirm that you are a person and not an automated program, please enter all the characters you see in the image. You can avoid this by signing in.
Notes:
Your computer must be able to play audio in WAV format. The audio file is intentionally distorted to prevent automated programs from reading it. If the file plays in another program, remember the numbers, return to this page, and then type them in the field.

Update contact information?

Some of the contact information you just provided is different from what we have in your existing Microsoft Careers account. Do you want us to update your account with the latest information?

Great! Updates to your account have been saved.

You need a resume to apply
To apply for this job, you must to submit a resume.
If you already have a saved resume, Sign in

The selected job(s) were added to your job watch list

X

Location: Wallisellen

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.   This is a   world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit:   https://careers.microsoft.com/mission-culture

Check out all of our products at:   http://www.microsoft.com/en-us

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

We are looking for a Customer Success Manager responsible for driving the successful adoption and expansion of Modern Workplace (Office 365, Enterprise Mobility+Security, Windows 10) workloads within their accounts. This role will create customer value through usage, and create the conditions for optimal renewal and upsell growth.

The Impact You'll Be Making..

This Customer Success Manager role will cover managed Modern Workplace customers in their territory.   This is an exciting role that will help create bonds with our Modern Workplace customers and will fuel customer success, retention, growth, renewal and advocacy. Key responsibilities include:

•Exceed consumption quota for Office 365, Enterprise Mobility + Security, and Windows 10

•Be the single point of accountability for Secure Productive Enterprise (SPE) consumption within the customer

•Proactively identify new workloads and expansion opportunities in each account to maximize SPE consumption

•Engage workload experts (e.g., TSP, FastTrack/ENG, partners, etc.) to drive usage and help accelerate customer value for each workload

•Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence adoption

•Secure BDM/ITDM intent to use of SPE workloads (e.g. ProPlus, Windows, AADP, Teams, etc.)

•Clearly define BDM/ITDM business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them

•Establish and run deployment and usage governance processes to increase deployment and usage velocity. The governance shall coordinate activities across customers, partners, engineering, services and field roles needed to achieve healthy SPE consumption

•Represent the “Voice of the Customer” within Microsoft, and document business-value driven customer success stories and best practices

•Activate Microsoft sellers (AE, SSP) when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements with BDM/ITDM

Who We're Looking For..

Experience, Skills and Qualifications

•10+ years of experience in consultative selling. Experience in both consulting and pre-sales is ideal

•Proven ability to map the customer’s business process to product capability

•Proven experience in running governance of complex deployment and usage projects within large organizations

•Strong technical understanding of SPE workloads

•Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers

•Deep passion for making other successful

•Native or fluent in French is required

At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft.

Job #

325755 1078857

Locations

Switzerland, Wallisellen

Job families

Customer service & support

Teams

(not team specific)