38 days ago on packimpex.ch

Client Service Manager (100%)

Packimpex AG

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Client Service Manager (100%)

Client Service Manager

Tailoring relocation solutions

We have been striving for business excellence since the foundation of the company 40 years ago. Constant quality and customer orientation has led to continuous growth and market leadership. With 10 offices across Switzerland we provide a large range of relocation solutions. We support expatriates and international companies with pre-hire orientation tours, home search assistance, school search, immigration and settling-in services. Our service range also includes international removals as well as furniture rental. Behind this success are 275 experienced and talented employees who aim to exceed the customers' expectations in their daily jobs.


In order to complete our growing commercial team, we are looking for an


Client Service Manager (100%)


In this role, your goal will be to achieve both account and transferee satisfaction with a special focus on account retention through professional reporting and relationship building. Ultimately, the Client Service Manager is responsible for the revenue generated by his/her accounts and actively contributes towards maintaining or increasing the bottom line. Compliancy to process and policy will be an element of focus. Accordingly you will handle exceptions, manage escalations and implement appropriate improvements.

We are looking for
a positive, customer oriented professional with a university degree and / or equivalent work experience. You should enjoy building professional and personal relationships and be able to demonstrate a high level of commercial awareness. Knowledge of the relocation business is a plus. You have excellent communication skills and telephone manner. Fluency in English is a must whilst knowledge of another local language is a plus. You are capable of managing and setting expectations, identifying all types of problems and leading a team to resolve them. You are an autonomous, flexible and highly organised person with strong IT skills. You prove to be diplomatic, open-minded, and to have good problem solving skills. You are a fast learner, resilient to stress and attentive to detail while keeping the bigger picture in mind.

We offer the ideal candidate a challenging job in a dynamic multinational environment with excellent career progression opportunities. We will ensure a professional introduction, followed by continuous personal development programs.

If you fit the above profile and feel that you can fill the role with initiative and a proactive "can-do" attitude, please send your application by email to: application@packimpex.ch



Packimpex AG, Melissa Christen

Brunnmattstr. 5, 3174 Thörishaus, application@packimpex.ch, Tel: +41 58 356 14 24


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