4 days ago on medtronic.com

IT Consultant | CRHF Diagnostics | French/German

Medtronic (Schweiz) AG

  • Work region
  • Sector
  • Employment type
  • Position

IT Consultant | CRHF Diagnostics | French/German

Healthcare IT Support Consultant– EMEA IT (Smartsync Support) 
Careers that Change Lives
As Healthcare IT Support Consultant for Smartsync – You will provide daily interactions to deploy the CareLink SmartSync Device Manager  System of Medtronic CRHF EMEA Organization. 
The CareLink SmartSync Device Manager is the new CRHF Global solution that programs the BlueSync family of Cardiac Implantable Devices at both implantation and follow-up. 
You will work in close collaboration with the local CRHF Country Field organization at Customer sites in EMEA and deliver deployment support for the IT components of the SmartSync System. You will connect with Customer IT Stakeholders in the Hospitals and align on implementation, test connectivity, deploy and train the Customers. 
You will execute on local business plans, coordinated by EMEA Healthcare IT Support organization with the CRHF BU and SHQ Tolochenaz organization, to achieve full target account deployment of the SmartSync Solution in Hospitals. 
A day in your life
  • Connect and build partnership with local Country CRHF Field Team in EMEA 
  • Take on responsibility for implementation of Hardware (tablets), Software and connectivity at Customer Sites.  
  • Connect with IT Stakeholders in the Hospitals, clarify and overcome any technical issues and create a plan for implementation with the CRHF Field team 
  • Support IT Stakeholders in case of any technical questions  
  • Test connectivity in the Hospitals; Wifi & data sharing  
  • Validate the installed or delivered SmartSync Device Manager solution 
  • Test and implement printing functionality 
  • Deliver Customer technical training face to face or remotely 
  • Support Go-live and  ensure project plans and KPI’s are updated 
  • Support ordering & contracting processes together with local CRHF Field Team 
  • Work closely with SHQ & Country CRHF Field Team to drive account project plans  and ensure account target pipeline is planned and phased 
  • Build relationships with target accounts, understand their needs and priorities and support local Field Team to identify new Business opportunities 
  • Coordinate internally to ensure a smooth deployment and ongoing support handover to Tech Services EOC 
  • Coordinate the solution delivery to ensure that planned business outcomes are met for the customer and Medtronic 
  • Be a part of a virtual International Team to support and help colleagues across borders in EMEA 
  • Manage existing clients through full implementation process to go-live, ensure satisfaction and full system usability & availability
  • At least 3-5 years of experience in an IT Consultancy, Implementation or IT Support role, ideally with experience working within a healthcare/ hospital environment. 
  • Good common understanding of IT Infrastructure, Security and Data Privacy requirements in a regulated environment 
  • Training experience of non-technical & technical Customers 
  • Bachelor degree or similar education 
  • Fluency in English, French and/or German language.
Nice to have 
  • Track record of experience delivering or supporting IT Infrastructure in Hospitals 
  • Project Management skills 
  • Experience as an IT Consultant and/or Pre-sales 
  • Experience using CRM-systems and Service Support platforms
Personal characteristics 
  • Good skills in coordination activities between different stakeholders and good in building relationships with ‘soft’ skills. 
  • Effective in time management and prioritization management.
  • Strong problem-solving and analytical skills including ability to work through details. 
  • Effective communication and presentation skills. 
  • Client focus, influencer, thought partner and negotiator. 
  • Ability to develop and foster business relationships with continuously changing stakeholder groups inside key customers’ organizations.
Up to 70% travel is required. 

Your Answer

 Is this the position you were waiting for? Then please apply directly via the apply button! 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of  what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees. 

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.