486 days ago on edelway.com

Tech Center Specialist

Edelway AG

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Tech Center Specialist

Tech Center Specialist

Tech Center Specialist

Edelway is a Pan-European IT Services company with over 200 consultants on assignment in Europe. We are currently looking for a Tech Center Specialist to join the team of our global pharmaceutical client in Basel on long term basis.


As Tech Center Specialist, you will :

- Realize handout and delivery of mobile devices for users

- Manage the first logins with the users on their laptop and giving them an introduction on the system.

- Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.

- Correct documentation and correct 'incident passover' to other Tech Centers and solver groups.

- Take care of incidents and requests which are getting assigned by the dispatcher.

- Assist the embedded supporters on administrative work.

- Escalate according to escalation policy.

- Run Tech Center sessions on different topics.

- Handout and first login of PCLCM (PC LifeCycle Management) devices.


- First experience in IT Support (1st and 2nd level)

- Good knowledge on Handout and Delivery of mobile devices


DURATION: One year

If this sounds like the opportunity you are looking for and you have the necessary skill set, send your CV at mathilde@edelway.com or call the +41 587177 014.
Reference :J3529 - Tech CenterContract :ContractStudies level :Degree
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