Please refer to JobSuchmaschine in your application
lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, and we operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
Lastminute.com group is looking for a Quality Analyst (German Speaking) for its Quality team based in Chiasso.
As Quality Analyst you will be responsible to provide detailed information, reports and recommendations to operational teams and interact collaboratively. Through this collaboration you will determine and set the requirements and parameters you will use for monitoring and researching transactional work from support centers globally. Your ultimate success is defined by delivering actionable information to our customers with options that enhance and improve the operational environment including, but not limited to changes to our processes, policies, guidelines and training.
Key Responsibilities will include
Skills and Experience
● Experience as Business Analyst or equivalent analytical experience
● Ability to work effectively in a diverse group as well as independently
● Strong interpersonal and team working skills
● Ability to multi-task and keep up with a fast-paced environment