8 days ago on simplyvision.ch

Professional Desktop Support Analyst

SimplyVision GmbH

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 Please refer to JobSuchmaschine in your application

Professional Desktop Support Analyst

4070 Basel
Start Date: 
End Date: 
2017-12-11 09:15
Hours per day: 
Hours per week: 
Total Hours: 

For our Swiss customer located in Basel we are currently looking for (m/f) a 2nd level laboratory/manufacturing system supporter. 

Type of placement: 1 year, external contract with possible long term extension

Company: major Pharma company in Basel area

Salary: level 1, please ask us for the exact rate range

(monthly all in salary levels in CHF, level1= 5-10k , level2=10-15k, level3= >15k)


Tasks & Responsibilities 


  • Ensure that operational work, project related activities and on-call services are performed optimally
  • Provide application management and support and ensure operational stability and effectiveness of several Applications
  • Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Resolve or escalate problems for resolution when appropriate
  • Maintain and develop process and technical knowledge


General information
  • Start date: 02.01.2018 
  • Latest start date: 15.01.2018 
  • End date: 31.12.2018 
  • Extension: An extension is planned but not approved yet. 
  • Work location: Basel 
  • Workload: 100% 
  • Remote/Home Office: Not possible. 
  • Travelling: Not required. 
  • Department: FPPM – Pharma Informatics, Manufacturing IT 


  • 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
  • 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
  • Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
  • Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices e.g. bar code scanner, printer etc.
  • Technical experience in manufacturing and laboratory systems
  • Strong technical skills in different operating systems
  • Windows 2003/2008/2012
  • Windows 7
  • Windows XP
  • Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
  • Service oriented attitude, being able to communicate with our customers, also in emergency situations
  • ITIL certification
  • GxP certification
  • CSV (at least CSV knowledge, ideally 2-3 years of experience)
Prefered Interview Dates (YYYY-MM-DD):