142 days ago on eversys.com

Technical and Customer trainer

Eversys AG

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  • Sector
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  • Position

 Please refer to JobSuchmaschine in your application

Technical and Customer trainer

We are hiring for our Customer Service Department: Technician & Customer trainer –
FULL TIME

Today’s espresso marketplace has become increasingly sophisticated. Customers have become more demanding,
which has driven the boundaries of quality towards refinement as well as choice.

Eversys is a young and highly dynamic company which addresses the demands of a market driven by qualitative
and quantitative criteria. Our hand made coffee machines combine versatility with leading edge product quality.
Indeed, throughout our range of machines we can provide coffee shops, restaurants, offices, cafeterias, hotels,
with bespoke solutions, machines that blend the world of tradition with the modern efficiency of today’s technology.

Contract type: full time – Missions :
permanent contract

As a customer trainer:

  • You will be training and following international customers/

Office: Rue du Biais 19, technicians on our different machines worldwide
1957 Ardon / VS Organise logis
tics for customer following the training at HQ

  • Keep training tracker data base up to date
  • Maintain training room and machines

Assignment start date: As a technical specialist:
asap or to be discussed

  • Participate in troubleshooting on returned machines and parts
  • Responsible for Returns and Warranty process

Sector: Coffee Industry Ensure orders are met in a timely manner by production and buyers

  • Create reports and dashboards on returns
  • Collaborate internally for the machines’ improvement by identifying
    potential issues and problems to alert concerned teams (factory,

Department: Technical
R&D and software)
Customer Service
Other

  • Ensure communication with manager and inform all involved parties

Specification: Travelling on returns, spare parts and ongoing training.

Your profile :

  • English and German, French is a plus
  • Experience in training and/or good communicator
  • Excellent technical, mechanical and electrical knowledge (engineer or technician)
  • Experience in the Professional Coffee Machine Business a plus but not mandatory
  • Ideally with After-Sales experience
  • Able to evolve in a fast growing company offering many opportunities for improvement
  • Service orientated
  • Can manage stress and change
  • Autonomous personality

What we offer:

A practical training on our machines with complementary training on coffee with top Baristas
A family atmosphere in an internationally exporting company
A young and dynamic work environment in a fast growing company leading to great internal opportunities
A challenging environment where people listen and act

Interested ?

Please contact us on the following email address: rh@eversys.com
We will only reply to the profiles that match the above requirements. If you do not receive a reply
within the next 10 working days, please consider that your profile has not been selected

www.eversys.ch