Ava is a digital health startup aiming to revolutionize women’s health. The company is based in Zurich/Switzerland and San Francisco. We are empowering couples who are trying to get pregnant by giving them all the insights and data they need to maximize their chances to conceive a healthy baby. And we are helping women understand their cycle and health better. We are currently looking for a
Customer Success Agent German / English or French / English (60% - 100%)
Ava is seeking a Customer Success Agent at our Zurich office to ensure a wonderful customer experience from the first inquiry to post-sales support. In this role you are the face of Ava, representing our brand and vision to serve couples on their exciting journey to a family. This candidate will be responsible for providing an excellent customer support experience and help customers achieve their desired goals. This role offers the opportunity to grow and develop your responsibilities with the organization.
Understand customer requests and complaints
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Resolve customer issues and commercial inquiries in cooperation with internal medical experts
Represent the voice of the customer internally and the voice of the company externally
Respond to inquiries across a variety of platforms
Build and maintain our internal systems and procedures
Improve our products and services by giving insightful feedback
You fall in love with Ava, with our community and with our mission to change women’s health. You relate to our customers and can provide excellent service.
Native or business fluent German / English or French / English skills. Any other language skills are a plus.
Experience with ticketing systems and other customer service solutions is a plus
Solid technical understanding and ability to solve technical problems
Preference for someone who has experience in related fields: Health Care, Caregiving, Medicine, Natural Sciences or similar
Partly remote is an option
Are you captivated by the opportunity to contribute to a young and promising company to success? If yes, we look forward to receiving your application. Please indicate clearly which languages you are fluent in and the work percentage you are looking for and your earliest starting date.
Ms Nina Park
Global Head Customer Success